At Photobooth Provide Co., we name this position a “Buyer Advocate” as a result of your mission is to champion our prospects’ success. We consider that pleasant, empathetic, and educated assist could make somebody’s day, and we’re dedicated to creating each buyer interplay—whether or not through e mail, telephone, or chat—a constructive and impactful expertise.
It is a technical assist position, not your customary customer support place. When you thrive on troubleshooting advanced software program points, fixing distinctive issues, and speaking technical options with readability, this could possibly be the proper match for you.
What You will Do:
- Troubleshoot Complicated Points: Leverage your 2+ years of technical assist expertise to resolve software-related points, together with analyzing logs to uncover and tackle root causes.
- Talk Clearly: Simplify advanced technical ideas for our prospects, making certain they really feel supported and knowledgeable each step of the best way.
- Examine and Resolve: Strategy intricate issues with curiosity, conducting thorough analysis to develop efficient options.
- Educate and Empower: Collaborate with teammates to share insights and constantly develop each particular person and group data.
- Delight Prospects: Ship empathetic and personable assist, creating constructive buyer experiences that go above and past expectations.
- Group Collaboration: Accomplice with colleagues to brainstorm artistic, out-of-the-box options for distinctive challenges.
We’re in search of candidates who’re in a position to work the next time shift:
Thursday – Monday, 8 PM – 5 AM Pacific Time
If you don’t affirm you can be found for a time shift, your utility will routinely be disqualified. 
Necessities
What We’re Wanting For:
- Technical Experience: Minimal of 2 years of technical assist expertise, demonstrating robust troubleshooting expertise.
- Downside-Fixing Mindset: Naturally curious and pushed to uncover the basis reason behind points, with a proactive strategy to decision.
- Assured Communication: Expert at explaining technical info in easy, clear phrases. You are snug asking questions, documenting findings, and sharing insights.
- Empathy and Understanding: Distinctive interpersonal expertise, with the flexibility to ship compassionate and considerate assist in each written and verbal communications.
- Consideration to Element: Sturdy command of English grammar (we’re followers of the Oxford comma) and precision in each troubleshooting and communication.
- Group Participant: Thrives in a collaborative atmosphere, supporting and studying from teammates to realize shared targets.
Most well-liked Abilities (Not Required):
- Familiarity with images gear, photograph sales space software program, or associated industries.
- Expertise with Zendesk.
- A ardour for studying new applied sciences and adapting rapidly to modifications.
USA candidates should stay in one of many following states:
- Arizona
- California – most well-liked
- Colorado
- Florida
- Georgia
- Illinois
- Montana
- Nevada
- New Hampshire
- New York
- North Carolina
- Oregon
- Pennsylvania
- Rhode Island
- Texas
- Utah
- Virginia
- Wyoming
Why Be part of Photobooth Provide Co.?
At Photobooth Provide Co., we assist entrepreneurs succeed by offering revolutionary photograph sales space options and distinctive buyer assist. As a Tier 2 In a single day Technical Help Advocate, you will play an important position in empowering our prospects to thrive of their companies. When you’re a proactive downside solver who’s obsessed with delivering excellent assist, we would love to listen to from you!
Prepared to use? Let’s make magic collectively—apply now and assist our photograph sales space homeowners shine!
Advantages
Well being Advantages (US solely)
401K for California Based mostly Workers
Schooling Stipend
Distant Work
Bonus Plan
Annual Retreat
Beneficiant PTO and Vacation Schedule
Quarterly Monetary Conferences
Open E book Administration
Intimate Group
Work from Dwelling Stipend