Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)
It is time to rent one other superb particular person once more. You would be the decide of the litter! Are you a resourceful drawback solver who loves delivering top-notch customer support? Are you able to present superb and personalised cellphone help? In the event you’re good at diagnosing technical points, get pleasure from serving to clients, and may ship a mind-blowing expertise through cellphone, chat, and electronic mail help, then please apply!
Porkbun is a fully-remote area title registrar. We’re wanting so as to add a number of U.S.-based, full-time Technical Assist Representatives. We’re hiring from inside states the place we’re already operational; eligibility is restricted to: California, Florida, Idaho, Oregon, Pennsylvania, Texas, or Washington.
From .com to .pizza to .plumbing, Porkbun sells greater than 500 area extensions direct to customers. Our no-nonsense interface and super-affordable costs imply we’re including new clients at a improbable price. We now have grow to be the go-to registrar for tech savvy people equivalent to builders, whereas bargain-hunters are shocked to be taught that we provide unbelievable help regardless of our industry-low costs.
We predict Porkbun.com is the most effective registrar on this planet, and in case you try our TrustPilot opinions you’ll see that’s not simply our personal bias speaking. However even the easiest-to-use interface can’t resolve each buyer drawback.
Typical points:
- “How do I join my area to Shopify?”
- “How do I switch my area to Porkbun?”
- “My web site isn’t working.”
- “How do I buy WordPress internet hosting?”
- “Why didn’t my fee undergo?”
- “Why is your organization named Porkbun?”
Expertise – skilled or private – with domains and internet hosting is fascinating however we’re prepared to coach the suitable particular person. When you’ve got confirmed technical and diagnostic means and love studying new issues, particular information of the {industry} is just not required.
Necessary abilities:
- You may present glorious dwell help through cellphone and chat, even within the face of buyer stress, tantrums, and disasters of their very own making (and generally ours 😬)
- You may write emails with an expert tone
- You’re keen on the sensation of constructing a buyer pleased
- You’re a extremely good drawback solver
- You have got at the least two years of tech help expertise both at an inside assist desk or customer-facing place
- You have got a gentle Web connection and a quiet room to work out of
- You’re employed effectively in a distant work surroundings
- You might be completely advantageous with horrible hilarious puns
If the above describes you, or you may make a robust case for why we should always rent you anyway, please comply with the beneath directions EXACTLY and reply precisely — failure to take action means we are going to filter out your utility.
- Connect your resume and canopy letter to an electronic mail as two separate .pdf paperwork
- Deal with your electronic mail with the topic line “Technical Assist Consultant”
- Start your electronic mail physique by copying, pasting, and responding to the beneath qualifying questions. If you’re responding NO, we’re sorry however you aren’t eligible for the function:
- Are you primarily based within the USA and eligible for employment (Sure/No)?
- Are you primarily based in one of many following states: California, Florida, Idaho, Oregon, Pennsylvania, Texas, or Washington (Sure/No)?
- Do you’ve gotten two or extra years of help expertise (Sure/No)?
- Are you accessible and keen on working each Saturday and Sunday(Sure/No)?
- Which shift most appeals to you (early/commonplace/late)?
- Be happy so as to add different related, transient content material to your electronic mail nevertheless it should start with these questions and your correct responses
- Ship that electronic mail with attachments to [email protected]
We’re leaning into our development and hiring for shifts that can bolster our weekend staffing and additional allow dwell help protection for US-time zones.
We’re hiring one early shift, one commonplace shift, and one late shift, NOTE the totally different days anticipated and all hours are listed in Pacific (PDT) time.
Early Shift: Sat – Wed, 5AM – 1PM PDT
Normal Shift: Sat – Wed, 9AM – 5PM PDT
Late Shift: Wed – Solar, 1PM – 9PM PDT
We consider that to do your job properly you could take paid breaks – all 8 hour shifts embrace a complete of 1 hour of paid breaks.
Beginning pay: $40,000 / 12 months + advantages
This place provides full medical, dental, and imaginative and prescient advantages (single), beginning after 90 days, and a Easy IRA plan with an identical 3% firm contribution after the primary 12 months.