Our mission is to assist small and medium firms promote extra.
We’re a small staff working instantly with the founder, targeted on delivering distinctive assist and embracing technical challenges head-on.
This position requires somebody who thrives in a fast-paced surroundings, can remedy advanced technical issues independently, has good consideration to element, and maintains excessive efficiency requirements.
– Resolve technical assist tickets effectively and precisely
– Assist purchasers troubleshoot e mail supply points
– Help with platform configuration and optimization
– Doc options and preserve a data base
– Establish and escalate potential product points
– Present constructive suggestions for product enhancements
– Talk frequent issues to the staff
– Meet or exceed day by day assist metrics
– Sturdy technical aptitude and problem-solving talents
– Wonderful written and oral communication abilities in English
– Expertise with technical troubleshooting
– Understanding of e mail techniques and deliverability (or robust willingness to be taught)
– Means to clarify technical ideas in easy phrases
– Self-motivated with robust time administration abilities
– Snug working with APIs and technical documentation
– Means to determine patterns in technical points
You Ought to:
– Love fixing technical issues independently
– Thrive in a merit-based surroundings with out outlined profession paths
– Be snug with fixed change and fast-paced environments
– Welcome direct, public suggestions and accountability
– Be proactive in problem-solving with out ready for route
– Click on on Koala on your favourite animal
– Be snug with being 200% accountable
– Get energized by an infinite stream of recent issues to unravel for customers
2. Preliminary 30-minute Zoom interview to evaluate technical assist capabilities & tradition match
3. A paid 24-hour sensible evaluation simulating precise assist work
4. Two-week paid trial interval with particular efficiency benchmark:
– Should obtain 20 accepted tickets per day
– High quality of responses shall be evaluated
– Means to unravel issues independently shall be assessed
– Alternative to make a direct influence in a rising firm
– Aggressive wage
– Advantage-based progress potential
– Direct entry to management and fast decision-making
– An surroundings that rewards proactivity and problem-solving
– Likelihood to work with cutting-edge e mail outreach expertise
– Electronic mail authentication (SPF, DKIM, DMARC)
– API integrations
– Electronic mail deliverability ideas
– Chrome extensions
– Electronic mail automation workflows
– CRM integrations
This isn’t a typical assist position.
We’re searching for somebody who genuinely enjoys technical problem-solving and desires to develop with us.
In case you favor well-established buildings or clearly outlined processes, this place won’t be for you.
*QuickMail values giving and receiving suggestions, and we prioritize efficiency over social concord. We’re searching for people who’re snug with direct communication and able to contribute to our fast-paced, results-driven surroundings.*