Thursday, December 5, 2024

Distant Technical Buyer Help Specialist at Loop Help

Time zones: JST (UTC +9), CST (UTC +8), WIB (UTC +7), CHAST (UTC +12:45), LHST (UTC +10:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45)

About Us:
At Loop Help, we specialise in connecting companies with distinctive buyer help specialists. We consider in sensible, kind-hearted professionals who like to be taught and develop. You probably have a ardour for serving to others and a powerful technical background, we wish to hear from you!

Duties:
On this function, you’ll be answerable for guaranteeing clients, starting from SMBs to massive enterprises, get the absolute best help. This chance is right for people with a ardour for buyer help and a powerful technical background. You’ll:
  • Work together with a various vary of consumers, together with enterprises, startups, and SMBs, troubleshooting technical points by way of telephone, e mail, and chat, whereas serving to them maximize using the product.
  • Collect and analyze buyer suggestions to contribute on to product enhancements.
  • Create informative content material based mostly on widespread person wants, corresponding to guides, FAQs, and finest observe documentation.
  • Preserve a optimistic {and professional} angle with all buyer interactions.
  • Collaborate throughout groups, together with product, engineering, and information, to make sure a stellar buyer expertise.


{Qualifications}:

  • Primarily based in Australia, Indonesia, Malaysia, or New Zealand. (Required)
  • Glorious written and verbal communication abilities in English. (Required)
  • Steady web connection and a dependable laptop setup. (Required)
  • Earlier expertise doing technical help. (Required)
  • Earlier expertise in a startup atmosphere or software program firm. (Most well-liked)
  • Means to work independently in a distraction-free residence workplace.
  • A optimistic {and professional} angle with a customer-first mindset.
  • Robust problem-solving abilities and skill to thrive in a dynamic, fast-paced atmosphere.


Wage:

$50K-$80K relying on location and expertise.

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