The Function
We’re searching for a Technical Buyer Assist Specialist to hitch our crew! On this function, you’ll be the primary level of contact for our prospects, serving to them by way of chat and e mail (no telephone calls). You’ll help with inquiries, troubleshoot points, and guarantee a clean buyer expertise.
This place is totally distant. Nonetheless, for those who’re primarily based close to Nantes, you’re welcome to work from our workplace sometimes.
What We’re Trying For
- Fluency in English is obligatory: English is our main working language, so robust written and verbal communication expertise are important.
- Second language required: Fluency in one other language (French, German, Dutch, and so on.) is required, with a powerful choice for French.
- Technical data: You don’t must be a developer, however a stable understanding of tech ideas (e.g., HTML/CSS) is required. This isn’t a “be taught on the job” function—come ready!
- Crew spirit: Empathy, kindness, understanding, energetic listening, and a collaborative mindset are important. You’ll match proper in for those who worth teamwork and fostering a optimistic work surroundings.
- Expertise: Familiarity with buyer assist software program is a plus, however not obligatory.
What Makes Crisp Particular?
- Everybody does assist: even our builders contribute to buyer assist, protecting everybody related to our customers’ wants.
- No conferences: Say goodbye to pointless conferences and concentrate on significant work.
- No private KPIs: We belief you to do nice work with out micromanagement or efficiency strain.
Contract Particulars
- In France: In the event you’re primarily based in France, you’ll be employed below a customary employment contract (CDI).
- Exterior France: In the event you stay exterior of France, the place shall be below a full time freelance service contract. You’ll must have an impartial contractor standing in your nation and have the ability to concern invoices.
Who Can Apply?
- Have to be situated inside the EU timezone.
- Rapid availability is a plus.
Compensation & Perks
- Wage relying on expertise and profile.
- Be part of a various and inclusive remote-first crew that values work-life stability and adaptability.