The place We’re Positioned
As a fully-remote group serving researchers in all places, ORCID is ready to rent gifted people all around the globe, and we goal to have our folks positioned within the communities that we serve. For this place, we’re specializing in folks positioned in: Chile, Costa Rica, Guatemala, or Mexico.
The Position
ORCID is looking for a Member Help Specialist (MSTS) to help all elements of integrations and implementations with our members and repair suppliers. The profitable candidate will turn out to be a topic knowledgeable on ORCID’s API and registry, and integration greatest practices in order that they’ll reply to technical help requests, troubleshoot points, and supply technical coaching associated to ORCID services and products. The best candidate ought to have expertise with scholarly infrastructure and workflows in addition to working data of contemporary net API requirements and applied sciences.
This place is a part of our Engagement staff, reporting to the Help Supervisor and is full time (40 hours/week). Like all positions at ORCID, the position is absolutely distant. Candidates should be capable of earn a living from home throughout European or American normal enterprise hours (Mon–Fri) with a minimum of 4 hours day by day overlap with different staff members between 1300-2000 UTC, with some recurring conferences between 1400 – 1700 UTC. Exterior of those parameters, ORCID affords flexibility along with your schedule.
Obligations
- Present first-in-class technical help to ORCID members and repair suppliers
- Enhance the proportion of members who’re absolutely built-in with ORCID programs
- Function a subject-matter knowledgeable relating to ORCID APIs, UIs, integrations, and all ORCID workflow capabilities and providers
- Present technical coaching to ORCID stakeholders (digital and in-person)
- Liaise with the ORCID technical staff for dealing with advanced technical challenges
- Proactively establish integration enhancements that may be made by ORCID members and advise on implementation.
- Coordinate technical points with our accomplice organizations the place wanted
- Proactive angle in figuring out enchancment areas for help, technical processes, and methods to extend operational efficiencies
Necessities and {Qualifications}
- Expertise working with scholarly infrastructure programs
- Information of scholarly workflows (E.g Repositories, Manuscript Submission, Grant Software, and so on)
- Working data of contemporary net APIs requirements and applied sciences (significantly HTTP, REST, OAuth, XML and JSON) and expertise troubleshooting points associated to APIs
- Skill to speak technical ideas to each technical and non-technical audiences
- Snug offering each reside help (through video convention) and offline help (through e mail and help tickets)
- Snug operating occasional coaching classes for inside and exterior stakeholders, and presenting on webinars and/or in-person occasions
- Expertise with CRM and Help instruments (Zendesk and Salesforce most popular)
- Fluency in English required. Further languages are a plus.
- Skill to journey based mostly upon enterprise wants (lower than 10%)
To Apply: Please submit your CV and a canopy letter through Bamboo. In your cowl letter, define how your expertise aligns with the roles and obligations of this place. ORCID encourages candidates who meet some, however not all the necessities and {qualifications}, to use.
Our Tradition
ORCID has been a world, 100% distant group since our founding in 2012. This has enabled us to construct a staff of one of the best and brightest minds within the trade. ORCID employees are curious and collaborative, and we attempt to keep up a tradition of studying. We provide packages like individually-focused skilled improvement planning, month-to-month “Meals for Thought” studying classes on all kinds of matters, and entry to a digital studying platform. We’re versatile and family-friendly, permitting employees to shift their schedules as wanted, flex their time throughout the calendar month, and take an hour-long paid break every day (to not point out OFF– see the advantages we offer under).
Though we’re geographically various, we’re a small, cohesive neighborhood devoted to our mission and to one another.
We offer:
A family-friendly, versatile working surroundings, together with:
- Versatile work hours and the flexibility to work absolutely from residence (when not touring)
- A dedicated and superior staff serving a community-driven group
- Aggressive compensation & advantages, together with a beneficiant annual go away allowance, go away for Household & Compassionate Care, and an ORCID-wide time without work on the Fourth Friday of every month
- A steady studying surroundings with alternatives for coaching & skilled improvement
- Instruments to help our digital workplace surroundings, together with your selection of most popular laptop computer and a month-to-month distant working stipend.
- An annual in-person all employees retreat plus non-compulsory digital social occasions all year long.
Compensation
ORCID’s compensation technique considers an applicant’s abilities and expertise, geographic location, in addition to inside fairness when assessing wage. As a result of we’re distant and rent employees all around the globe, our wage ranges will fluctuate by location for any given position. The final vary for this place is 35k-55k.