Hello there,
Our shoppers’ programs have a whole lot of 1000’s of paying members, and their movies are seen by tens of millions of individuals each month.
We’re on the lookout for an ultra-reliable, detail-oriented individual to help with initiatives, productions, and different staff wants. We’re on the lookout for somebody who will present up and get the job completed — and determine issues out — even when there isn’t but a path laid out for find out how to do it. You make it your mission to unravel issues and create an ideal expertise for each buyer, to the very best of your potential, each time.
We don’t a lot care about your expertise with particular software program or duties, solely your willingness to study, determine issues out, be rock-solid reliable, and produce wonderful outcomes.
We’re presently on the lookout for somebody who…
- Is a motivated, proactive drawback solver. If a difficulty arises, your first intuition is to see what you’ll be able to work out fairly than ask a supervisor what to do. You’re taking delight in your potential to analysis and determine it out (you’ve gotten wonderful “Google-fu” expertise), and that’s your first go-to in each state of affairs. You’re not afraid to ask questions, however you additionally at all times include background data and proposed options.
- Has eagle-eyed consideration to element, with the flexibility to scan massive quantities of knowledge and pick the misspelling, grammar error, or transposed letters. You sweat the small stuff, and also you persistently catch tiny errors that others miss. (We are going to ask you to finish a brief proofreading check.)
- Writes in fluent English with knowledgeable but pleasant demeanor. Should you’re not a local speaker, we’d by no means realize it, as a result of the language inside and outside, and also you write with a excessive stage of care and thoughtfulness.
- Cares lots in regards to the finish product. You’re not keen to drop the ball on the eleventh hour, even once you’re drained, as a result of your final precedence is a superb buyer expertise. You really need each element to be attended to, and you’re employed thoughtfully to make it so.
The function we’d prefer to put in your succesful palms…
- Is an thrilling, diverse function with plenty of alternative for studying and future development. It’s a hybrid function for now, with parts of manufacturing & operations help, in addition to a serving to of buyer assist.
- We’ll begin you off in buyer assist, which you’ll deal with steadfastly with a private contact and dependable availability.
- You’ll be independently motivated to take wonderful care of our prospects.
- You’ll be supporting course members on behalf of our shoppers (who’ve intimately private manufacturers), and we take big delight in our buyer expertise requirements.
- You’ll get to place your problem-solving expertise to make use of serving to encourage our prospects to take motion. Our prospects have signed as much as study one thing, and whether or not it’s taking part in guitar or woodworking, we wish to encourage them to comply with via and get probably the most from their funding.
- You’ll work intently with me as my proper hand in all issues manufacturing. This can be a extensively diverse set of duties that may embrace:
- Constructing course posts and loading content material in WordPress
- Constructing areas and including members to Circle or Skool communities
- Proofreading and QA of emails, course content material, buyer particulars, and extra
- Working with our builders to construct gross sales pages
- Working with our designer to construct touchdown pages in LeadPages or WordPress
- Troubleshooting points with our programs
- Gross sales information & buyer completion information reporting
- Easy video modifying, if that’s in your ability set and pursuits
- Creating easy initiatives in Canva, if that’s in your ability set and pursuits
- And extra, dependent in your areas of curiosity and ability
- You’ll additionally deal with occasional e mail publication sends and constructing e mail automations in Energetic Marketing campaign.
- It’s a plus if in case you have expertise with various on-line course associated software program like WordPress, Energetic Marketing campaign or different e mail advertising software program, Basecamp, Canva, Assist Scout, and so on., nevertheless it’s extra necessary that you just’re fast and desperate to study, in addition to thorough and element oriented. We wish to produce top-quality work as shortly as we will.
A bit extra in regards to the staff you’ll be becoming a member of…
We’re a small staff, dedicated to excellence, and meaning we want everybody on our staff to indicate up at a excessive stage. When the rubber hits the street, and one thing must be mounted instantly for our prospects to have a tremendous expertise, we be sure that it will get completed. All of us search to indicate up with a 100% dedication; a excessive stage of vitality; and a constructive, calm perspective.
That isn’t to say we worth endless time beyond regulation or workaholism; it’s simply the alternative. We present up laborious when we have to after which relaxation absolutely in our downtime. You’ll be appreciated and rewarded in your dedication and dedication with the break day you want, truthful compensation, and a transparent development path.
You’ll report on to me, and I’m primarily based in US Central Time. I have a tendency towards a later day and would love so that you can have quantity of overlap with my afternoon hours.
A bit extra in regards to the particulars of the job…
We’re totally distant, with staff members everywhere in the world. For this function, we’re looking for somebody who will work persistently between the hours of 12 pm – 6 pm US Central Time. It’s a plus should you’re primarily based in Mexico, Central America, or South America.
Notably in buyer assist, we are going to sometimes ask you to cowl weekends when we have now a promotion or new course launch (as soon as a month or much less) – with days off afterward to make up for it.
To use…
Now we have a no résumé/CV coverage so please don’t connect one—we don’t care the place you went to varsity (or that you just even went in any respect). We’ll merely decide probably the most effectively written and considerate cowl notes for consideration.
We wish to know that you just’re paying shut consideration, as we want somebody element oriented on this function, and my favourite shade is blue, so please put the phrase blue someplace within the topic line of your e mail.
We remorse that we gained’t have the ability to get again to everybody, but when your word stands out, we’ll goal to reply inside two weeks of your writing.
Thanks for studying. Should you’re on the fence about making use of, please do!
Better of luck, and we look ahead to listening to from you.
Rachael