Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)
As a Buyer Help Specialist, you’ll work instantly with HubSpot prospects throughout cellphone, chat, and net channels to resolve product-related queries as a trusted advisor. You may ship a human and proactive assist expertise, making use of artistic problem-solving to assist prospects optimise their use of HubSpot instruments and develop their companies. Collaboration inside a dynamic crew setting will foster a optimistic, inclusive tradition the place steady studying and suggestions are inspired.
We’re a hybrid crew, with this position being open in our Dublin workplace, Berlin workplace, with distant and flex choices for each Germany and Eire.
This position is a full-time place.
We’re in search of individuals who:
- Are fluent in English and German
- Have a minimal of 1 yr of expertise in a buyer assist or technical assist position, ideally inside a software program or know-how firm
- Have a robust basis in technical troubleshooting and revel in delving into advanced technical queries
- Are adept at understanding and utilizing product documentation to resolve buyer points successfully
- Are self-motivated, all the time curious, and constantly wanting to be taught, with a progress mindset
- Get pleasure from creating technical abilities and buying complete data of our product and associated technical ideas
- Show a sturdy customer-first mentality and revel in serving to others by including long-term worth
- Thrive in a dynamic and collaborative setting and are snug with ambiguity
- Embody our HEART values and contribute positively to our firm tradition
On this position, you’ll:
- Utilise cellphone, reside chat, and net tickets to companion with prospects, successfully resolving points and adapting to fluctuating inquiry volumes
- Apply enterprise acumen to buyer conditions to proactively establish challenges and alternatives
- Take away technical boundaries for patrons and information them via numerous instruments inside HubSpot
- Independently utilise assist sources and instruments to grasp new and technical data
- Implement troubleshooting frameworks to check, replicate, and examine technical queries, minimising escalations and determination time
- Establish and diagnose software program points to reinforce the product expertise for patrons
- Ship considerate, empathetic, and complete resolutions tailor-made to every buyer, facilitating their enterprise progress
- Collaborate inside HubSpot to deepen buyer engagement with our platform and improve total buyer expertise
- Function a task mannequin and trusted advisor, demonstrating a customer-first mindset and taking possession of even essentially the most advanced and delicate points