Time zones: CST (UTC -6), MST (UTC -7), PST (UTC -8), NST (UTC -3:30)
Hej! We’re Driversnote, a fast-growing SaaS firm primarily based in Copenhagen, Denmark.
We take satisfaction in serving to greater than 2,000,000 customers worldwide maintain a mileage logbook. Nobody likes to do mileage documentation – so we attempt to take away this tedious work and make our clients’ lives easier by saving them each money and time.
Our major markets are English-speaking; Canada, US, Australia, and the UK – so we’re aiming to develop our worldwide crew to serve clients and customers all around the globe.
In case you are curious, pushed and resilient, take pleasure in offering an distinctive buyer help expertise and are a robust communicator, that is the place YOU come into the image!
We’re in search of a distant buyer help & success specialist with nice technical abilities and insights to assist us cowl the Canadian and US Pacific/Mountain time zones (PST/MST time zones)
As a Buyer Help & Success Specialist at Driversnote, you’ll spend your time interacting straight with our clients, offering them with an efficient, straightforward and fulfilling expertise. You’ll be the spider within the net by serving all kinds of our customers and clients, from new customers, long-term clients and potential B2B massive groups and relaying their must our product groups. Our wonderful Help & Success crew is first-line help, that means you’ll obtain all kinds of inquiries – principally surrounding bugs, academic questions or complicated requests you’ll have the pleasure of fixing!
We think about that you simply:
- Have 12 – 24 months of confirmed work expertise in buyer help.
- Have confirmed expertise with gross sales or success work.
- Are used to and comfy with working 100% distant.
- Have sturdy communication abilities in English (each verbal and written). Communication abilities in different languages are a welcome bonus.
- You’re keen on offering improbable buyer help on chat, e mail and telephone and have nice communication abilities in doing so.
- You have got a fundamental understanding and expertise in software program troubleshooting: the potential to research issues with apps, (examples might be working with set up errors, crashes, subscription and fee errors and efficiency points).
- You might be proactive and joyful to leap in on the deep finish. You might be assured in navigating a number of programs and discovering your means round, checking the configuration, verifying the setup when wanted and so on.
- Have an eye fixed for commonalities and streamlining – desirous to automate wherever attainable
- Familiarity with distant communication instruments like Slack.
Your obligations:
- Present a first-class help expertise by e mail and telephone to clients’ technical queries, basic enquiries and crew product queries.
- Interact with B2B clients who need to get began with Driversnote and assist them to make their buy.
- Troubleshoot the shoppers’ questions and drive the investigation to get the shopper matter resolved
- Present video demos and video onboarding to our bigger B2B clients.
- Collaborate with our Product groups and talk with them by way of bug reporting and forwarding buyer enter (requests, suggestions, UX enhancements and so on).
- Be taught the Driversnote product deeply and help our clients in making probably the most out of every part we provide.
Your colleagues say that you simply:
- Are resilient – you get it completed and can stick with a job till it is resolved
- Aren’t hesitant and benefit from the puzzle of fixing open-ended issues
- Are an awesome relationship builder – you’ll be able to construct credibility quick with a wide range of stakeholders
- Don’t draw back from ambiguous conditions, and ask the precise inquiries to untangle them
- Are a diffuser – all the time affected person and type, it doesn’t matter what
The vital particulars:
- Minimal 21 hours per week
- It’s anticipated that you could work 3-4 hours a day 6 days per week
- 36.50 CAD/hour, paid biweekly
- 100% Distant work
- Have to be situated in Canada – Pacific or Mountain time
- 33 trip days per 12 months – sure, we’re primarily based in Europe
- Entry to further perks from medical health insurance, automotive leases, fitness center passes and extra
Who’s the crew?
In the present day we’re a 30+ crew, sitting in our Copenhagen HQ —and a handful of remotes in Australia, Canada and Romania! Being HQ’d out of Copenhagen means we’re impressed by issues like a superb work-life steadiness. As you received’t be working within the workplace with us, we’ll aid you arrange one of the best distant setup attainable and be sure to nonetheless have time to attach together with your crew. Plus, a visit to Copenhagen to fulfill us in your first 12 months!
In the present day we’re a 30+ crew, sitting in our Copenhagen HQ —and a handful of remotes in Australia, Canada and Romania! Being HQ’d out of Copenhagen means we’re impressed by issues like a superb work-life steadiness. As you received’t be working within the workplace with us, we’ll aid you arrange one of the best distant setup attainable and be sure to nonetheless have time to attach together with your crew. Plus, a visit to Copenhagen to fulfill us in your first 12 months!
Find out how to apply:
If , please ship us an software by clicking the button beneath.
Please word that we’ll evaluate purposes on a rolling foundation. So in case you’re , don’t wait 🙂 When you’ve got been shortlisted, we are going to ask you to do a case examine, adopted by interviews.
Deadline for software: November seventeenth 2024.
Anticipated begin date: December 2nd 2024.