Wednesday, October 30, 2024

Distant Technical Buyer Help Specialist at Loop Help

Time zones: JST (UTC +9), CST (UTC +8), WIB (UTC +7), CHAST (UTC +12:45), LHST (UTC +10:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45)

About Us:
At Loop Help, we focus on connecting companies with distinctive buyer help specialists. We imagine in good, kind-hearted professionals who like to be taught and develop. When you’ve got a ardour for serving to others and a robust technical background, we wish to hear from you!

Tasks:
On this function, you’ll be accountable for making certain clients, starting from SMBs to massive enterprises, get the absolute best help. This chance is right for people with a ardour for buyer help and a robust technical background. You’ll:
  • Work together with a various vary of consumers, together with enterprises, startups, and SMBs, troubleshooting technical points by way of cellphone, electronic mail, and chat, whereas serving to them maximize the usage of the product.
  • Collect and analyze buyer suggestions to contribute on to product enhancements.
  • Create informative content material primarily based on frequent person wants, comparable to guides, FAQs, and greatest observe documentation.
  • Preserve a optimistic {and professional} perspective with all buyer interactions.
  • Collaborate throughout groups, together with product, engineering, and information, to make sure a stellar buyer expertise.


{Qualifications}:

  • Primarily based in Australia, Indonesia, Malaysia, or New Zealand. (Required)
  • Wonderful written and verbal communication abilities in English. (Required)
  • Secure web connection and a dependable pc setup. (Required)
  • Earlier expertise doing technical help. (Required)
  • Earlier expertise in a startup surroundings or software program firm. (Most popular)
  • Potential to work independently in a distraction-free dwelling workplace.
  • A optimistic {and professional} perspective with a customer-first mindset.
  • Robust problem-solving abilities and talent to thrive in a dynamic, fast-paced surroundings.


Wage:

$50K-$80K relying on location and expertise.


The best way to Apply:

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