Flight builds remote-first buyer help groups for rising startups who put folks first. By means of a mixture of group staffing and session, we companion with everybody from early-stage founders making their first help rent to established leaders scaling their groups to assist them run excellent buyer expertise packages.
We’re on a mission to globalize entry to careers in buyer expertise and advance a human-centered mannequin that helps our group of shoppers, clients, and workers alike.
We’re searching for buyer help representatives who share our values of service, inclusion, belief, and cooperation and who’re enthusiastic about offering top-notch help to our shoppers and their clients.
What you may do
- Deal with buyer inquiries through dwell chat, e-mail, and/or cellphone to reply their questions and supply options
- Present correct data to clients through the use of a wide range of digital instruments
- Share options for buyer expertise enhancements along with your group and shopper
- Work to satisfy and exceed productiveness and high quality objectives
- Characterize Flight to our shoppers in an expert and pleasant method
What we search for
- Prior buyer help expertise
- Wonderful verbal and written communications expertise in English as demonstrated by a powerful rating on an English proficiency take a look at
- A excessive stage of empathy and emotional intelligence
- Prime-notch drawback fixing expertise
- Adaptability and a growth-learning mindset
- In a position and prepared to work full-time on any shift
- Obtainable to work Saturday or Sunday
What we provide
- A versatile, distant work setting
- World group of proficient teammates joined by a ardour for serving to others and dedication to supporting each other’s success
- Studying and improvement packages so you possibly can continue to grow your expertise and profession
- Early stage startup with a number of alternative for possession and affect
- Paid time without work
Flight is an equal alternative employer who celebrates variety. We don’t discriminate on the idea of race, shade, ancestry, faith, intercourse, nationwide origin, sexual orientation, age, marital standing, incapacity, gender id or Veteran standing.