Description
Knowledge Options works with new prospects to arrange their information in Subscript and confirm all the things is right
The fundamentals
- The product ✨: We’re constructing the premier metrics-first finance platform that empowers B2B SaaS leaders to create, perceive, and inform the story of their enterprise by means of numbers.
- The function you may play on our workforce:
- You will be the primary level of contact for brand spanking new prospects after they’ve signed on to Subscript 🙌🏽, and can work with them by means of advanced, data-intensive implementations 🤔. You will hook our new prospects as much as their supply information, assist them clear and validate their information in Subscript, and assist do the varieties of evaluation that give them essentially the most worth 👍🏽.
- Over the course of every implementation, you may work to get ARR metrics, invoices, and accounting income clear and full, referencing purchasers’ CRMs (e.g. Hubspot, Salesforce), basic ledgers (e.g. Quickbooks, Xero), billing instruments (e.g. Stripe, Maxio, Chargebee), and spreadsheets. To get there, we rely closely on spreadsheets, exterior APIs, superior SQL, and infrequently Python.
- You will be the fifth member of the Knowledge Options workforce, and can assist outline what the function turns into as we develop! You will work intently with the entire firm, together with our co-founders Sidharth Kakkar and Michelle Lee. They previously constructed and efficiently exited a b2b saas firm referred to as Freckle Schooling, and that is their second start-up.
- We’re a younger firm with a lean workforce (solely 14 individuals!), so you may have an enormous say in how we form and construct all components of our group 👯♂️. You will have a ton of autonomy in defining + iterating on greatest practices and processes to actually assist each our prospects AND our teammates attain the moon!
- As a senior implementation supervisor, you may not solely work straight with the brand new purchasers you tackle, but additionally assist different workforce members as they encounter new challenges and will study out of your expertise and perception.
The method we work:
- We’re an asynchronous 🕛 workforce
- we do not do scheduled inside conferences, so the overwhelming majority of communication is accessible to anyone at any time in written documentation, whole-company Slack channels, and video documentation. In case you’re sick of pointless conferences, that is the place for you!
- We function utterly autonomously 💃🏿
- nobody will inform you what to do; everybody will get clear context and particulars concerning the firm objectives and you’ll determine tips on how to work in the direction of them with the remainder of the workforce!
- This can be a distant job 🌎 – work anyplace you need
- Though we’re absolutely distant and asynchronous internally, our purchasers are all around the world; you may be taking dwell calls most days of the week with prospects in California, Australia, or US-East, so a considerable overlap in your working hours is a should! You’ll be able to count on to be working US-Pacific hoursmost days
- We’re a workforce that loves working collectively
- we love enjoying board video games 🎲 (these we do synchronously 🙂). Full-time workforce members meet up a number of occasions per yr for dwell off-sites around the globe (bills paid!)
Our interview course of
We prefer to be actually clear and communicative about all the things at Subscript, together with our interview course of!:
Our interview course of is designed to focus in your instinct with analytics, and your means to talk clearly (each written and through recorded video). We’re a totally asynchronous firm, in order that’s how we’ll talk on this interview course of too 🙂 .
The interview course of will focus round your means to know, assist, and have interaction our superior prospects 🤝!
- First, we’ll ask you to work on spreadsheet activity just like the kind of information work you may be doing with our prospects! As a part of this simulation, you may get an opportunity to ask clarification questions concerning the information 🔢.
- Subsequent, you may work by means of a SQL train utilizing postgres to point out your means in working with databases. We’ll present the info and particulars on the required output, and you will present the question to get there.
- You will subsequent have an opportunity to point out off your buyer communication, as you create a chunk of buyer documentation that is vital to the shopper onboarding course of + lays the groundwork for the shopper’s continued success! You will then use that to doc to steer a dwell kick-off name with a model new Subscript buyer (who we might be taking over the function of for the needs of the interview 🥸).
- Lastly, you may have an opportunity to satisfy and discuss with one in all our cofounders. This is not graded or utilized in analysis—it is purely a chance so that you can go to know us higher and reply any lingering questions you may need. After all, we additionally encourage you to ask any questions alongside the best way! It is necessary for us that our firm and dealing fashion is an efficient match for you and that you’ve all the things it’s essential make the precise resolution.
You would possibly discover there isn’t any “workforce match” or “tradition interview” included—our deal with the output above all else. Totally different individuals with completely different working types can all be stellar teammates in their very own method! The necessary half for us is the outcomes.
Necessities
Our preferrred candidate loves information 🥰 (analyzing it, speaking about it, advising our prospects utilizing it). You will be performing as a key strategic advisor to our prospects utilizing that information!
- We’re in search of…
- SQL mastery
- severe spreadsheet abilities
- expertise requesting and studying JSON information from APIs
- satisfaction in attending to completely clear information
- familiarity with B2B SaaS enterprise fashions
- means to work US-Pacific time
- We’re additionally comfortable to see (however do not require)…
- consolation in Python
- expertise with basic ledgers utilized in SaaS finance (e.g. Quickbooks, Xero, and and Netsuite)
- publicity to CRM instruments (Hubspot and Salesforce)
- You are sort, empathetic, and communicative 😄. Each externally, as you may be collaborating intently with prospects, and internally, as you may be supporting with the broader workforce in written docs 📄 + recorded movies.
Advantages
Like all start-ups we’re scrappy, however not scrappy on compensation: Subscript is dedicated to paying our superior workforce members at market-rate. We’re funded by First Spherical Capital and backed by a number of Angels at high-growth b2b saas corporations.