Distant Buyer Success Supervisor at MemberSpace

✨ Highlights

• MemberSpace is a SaaS that provides a membership paywall to any a part of an current web site.
• We’re a bootstrapped and worthwhile firm.
• Our crew is 100% distant.
• In search of a full time Buyer Success Supervisor (CSM) who largely overlaps with our core working hours of 10am to 6pm ET.
• It’s essential to have the ability to write and communicate very clearly in English.
• This function requires average expertise (3+ years).
• Aggressive wage with future bonus/increase alternatives.

✨ The Function

As our first Buyer Success Supervisor, you may be the bridge between our prospects and our product. Initially you’ll work with the co-founders to assist construct inside processes and programs for our inside CSM capabilities. Finally you’ll be chargeable for driving long-term buyer satisfaction and retention. This function will contain working carefully with each prospects and inside groups, offering suggestions, and making certain the graceful supply of our options.

✨ Key Tasks

• Develop Inside Techniques:  After studying how our enterprise capabilities, work with the co-founders to develop a buyer well being rating, day by day processes, and KPIs that future CSMs can combine into.
• Relationship Constructing: Develop and preserve sturdy relationships with star prospects, performing as the first level of contact.
• Buyer Retention: Monitor buyer well being metrics, present help, and establish alternatives to enhance buyer retention and satisfaction.
• MRR Retention: Proactively develop contract worth with larger tier plans, making certain that prospects are engaged and see continued worth in our product.
• Complete Income Retention: Proactively develop general income from prospects (MRR + transaction charges), making certain that prospects see the long run worth for his or her enterprise.
• Buyer Coaching: Present as wanted  product coaching and schooling to make sure prospects absolutely perceive and use our resolution successfully.
• Buyer Suggestions: Act because the voice of the client internally by offering suggestions to our product and improvement groups to assist enhance the product providing.
• Downside Fixing: Work with prospects to resolve points, making certain a excessive degree of buyer satisfaction.
• Reporting: Monitor and report on buyer success metrics and KPIs to measure success and establish areas for enchancment.

✨ What We’re Trying For

• 3+ years of expertise in buyer success, account administration, or a associated function in a SaaS or software program firm.
• Confirmed observe document of constructing sturdy buyer relationships and driving buyer satisfaction.
• Robust problem-solving abilities and the flexibility to suppose strategically about buyer wants and options.
• Glorious communication abilities: verbal, written, and head to head Zoom calls.
• Skill to work independently, handle a number of purchasers, and prioritize duties successfully.
• Expertise utilizing buyer success instruments and CRM programs
• A ardour for serving to prospects succeed and a proactive, constructive angle.

✨ Key Advantages

• Wage for this function is $90,000 USD
• 20 PTO days plus 13 federal holidays
• Prices coated for continued studying alternatives, software program, and tools chances are you’ll have to do your job
• We satisfaction ourselves on being a low-stress and calm firm with only a few conferences
• As much as 100% premium protection for medical, 100% protection for dental and imaginative and prescient
• 4% matching 401(okay)