About Claromentis
We’re a well-established software program improvement firm with a ardour for delighting prospects, constructing lovely intranets and increasing our platform with progressive performance. Our core values are constantly centered on readability of communication, tradition, high quality, innovation, and nurturing expertise.
The inspiration of Claromentis is our workers. We imagine that supporting what is exclusive about people and drawing on their totally different views and experiences defines the way in which we run our enterprise, our firm tradition, and our workers well-being. We consistently attempt to create a productive surroundings that’s consultant of and aware of totally different cultures and teams, the place everybody has an equal probability to succeed.
We’re a remote-first staff, we’re due to this fact accepting candidates from wherever within the UK & Europe (so long as it is inside 1-2 hours of GMT/BST), as you will primarily be working with our prospects on this area.
Key Duties:
Onboarding and Coaching:
- Act as a devoted onboarding contact to your buyer – Conduct thorough onboarding processes for brand new prospects, serving to prospects to fulfill their particular necessities by an agreed launch date, while setting expectations and offering common updates.
- Collaborate with inside and buyer technical groups to help with advanced points.
- Ship complete on-line coaching on our merchandise and options, tailor-made to buyer wants. You may have to change into an professional on the ‘Claromentis’ digital office software program.
- Handle assist tickets and alter requests in the course of the onboarding course of.
Buyer Relationship Administration:
- Function the first level of contact for our top-tier prospects.
- Conduct quarterly check-ins and supply ongoing assist.
- Determine alternatives for purchasers to get essentially the most profit from present services or products.
- Collect buyer suggestions and advocate for product enhancements.
Ongoing Assist and Troubleshooting:
- Triage and resolve a mixture of assist, change or improve requests for mid and low-tier prospects, escalating to different staff members when mandatory. Taking possession of those tickets to make sure we constantly present a optimistic buyer expertise.
- Analyse tendencies in assist queries with a purpose to type the premise of latest data base articles, documentation, consumer guides and movies to deal with these frequent queries proactively.
Necessities
Important Expertise:
- A pleasant, outgoing strategy to customer support – the perfect candidate might be dedicated to consumer satisfaction and guaranteeing that each one consumer interplay is a optimistic, partaking expertise at Claromentis
- Earlier expertise in client-facing roles, sustaining and creating improbable relationships with shoppers
- Display an enthusiasm for offering on-line coaching by way of Zoom calls or Webinars to our prospects.
- Robust verbal communication expertise and a optimistic phone method.
- Fluent in English with wonderful written communication expertise and have the flexibility to successfully talk to a assorted target market.
- A eager consideration to element and expertise producing content material or documentation to a excessive customary is a should.
- Comfy working in a small staff surroundings.
- A proactive and energetic strategy to working, with the flexibility to handle and take possession for buyer requests and onboarding initiatives independently guaranteeing that every request is delivered by the groups they’re assigned to.
- Expertise utilizing on-line functions resembling Google Apps, Slack, Jira, Zoom.
Bonus factors for:
- College diploma or equal in a associated topic.
- Previous expertise offering on-line coaching.
- Data of the right way to create movies, coaching supplies or LMS programs.
- A working data of web-based applied sciences.
- Expertise working with shoppers primarily based in the US.
Advantages
- Aggressive Wage, as much as £40,000 DOE
- 4-day working week. Both Mondays or Fridays each week!
- Be a part of our pleasant and inclusive tradition
- Yearly coaching price range
- Versatile, distant working
- Pension (UK-based staff solely)
- 20 days vacation entitlement with further days after yearly of service (as much as 5 years)
- Non-public healthcare insurance coverage (after 1 yr of service) (UK-based staff solely)
- Revenue share (after 2 years of service, discretionary)