We’re in search of a Assist Coordinator who needs to make a optimistic impression on the world by serving to to make sure we offer a highly-organized, empathetic, top-notch help expertise for our purchasers.
Why work at Yoko Co?
- Do good, higher: We solely serve purchasers who make a optimistic impression on the world. That is your probability to construct issues that assist create a greater place for all of us.
- 4-day work week and plenty of holidays. Mondays are flex days, that means you’re free to take them off in case you’re caught up in your work. Plus, we’re closed for practically a full week at Thanksgiving (November), and two weeks on the finish of the yr, plus a bunch of different days, too. Work-life steadiness FTW!
- Excessive efficiency, no jerks. You’ll collaborate with good individuals who consider in doing nice work.
- Finest Place to Work (and that’s not simply our opinion). We’ve been named a Finest Place to Work by the Inc. 5000 and Washington Enterprise Journal.
We worth workforce members who’re motivated by our mission and pushed to make a optimistic impression. When you’ve got a ardour for excellence, a development mindset, and a dedication to collaboration, we’d love to listen to from you.
As a Assist Coordinator, you’ll be accountable for making certain that our help workforce stays on observe and our purchasers stay joyful. You’ll handle communication between purchasers and our technical workforce, hold help requests transferring ahead, and infrequently coordinate with different departments.
On the Shopper Aspect:
You’ll construct and preserve sturdy relationships with our purchasers—assist them really feel valued and assured that we’re on high of their wants. You’ll additionally function some extent of contact for help inquiries, making certain purchasers perceive the standing of their requests and really feel properly taken care of.
When issues get difficult, you’ll assist purchasers articulate their points clearly, and collaborate with our technical workforce to offer the very best options.
On the Coordination Aspect:
You’ll handle the circulate of help tickets, making certain our workforce stays organized and deadlines are met. You’ll additionally prioritize and assign duties to the help workforce, serving to to steadiness workloads and hold all the things working easily. When wanted, you’ll coordinate with different departments to resolve cross-team points and ship considerate options to our purchasers.
Right here’s a pattern of some current help coordination duties, so you may get an thought of the sorts of stuff you would possibly encounter on a day-to-day foundation:
- Guarantee a long-overdue crucial consumer help request was correctly escalated and adopted by till decision.
- Set up and facilitate a gathering between the help workforce and a consumer’s in-house IT director to debate adjustments to their safety coverage.
- Monitor ticket volumes to forestall bottlenecks, and coordinate with our manufacturing supervisor to assign duties primarily based on availability.
- Arrange an intro name with a consumer’s new advertising director, to speak about their initiatives for the subsequent yr.
- Assist a consumer prioritize a number of separate help requests, by organizing a name to evaluate their wants, then triaging these priorities to our help engineers.
- Collaborate with one among our digital strategists to resolve a consumer’s query about bettering their web site’s search visibility.
- Set up a month-to-month check-in with a consumer who simply launched a brand new advertising marketing campaign, to proactively evaluate their web site’s efficiency and establish any potential future wants.
- Assist a mission supervisor put together an estimate to create a last-minute touchdown web page for a high-profile consumer occasion.
{Qualifications}
- Wonderful communication and interpersonal expertise—you understand how to construct belief and make purchasers really feel heard.
- Sturdy organizational skills—you excel at multitasking, prioritizing, and protecting groups on observe.
- Expertise working with WordPress, as a person or web site administrator.
- Fingers-on growth expertise is an enormous plus, although not a necessity for this function. Nonetheless, it’s vital that you’ve grasp of internet growth and digital advertising ideas.
- Expertise coordinating with groups, ideally in a client-facing or help function.
- Wonderful spoken and written English expertise.
What you get:
You’ll get a versatile schedule, limitless time without work, a aggressive wage, a revenue share bonus (beginning in your second yr), the power to work wherever you need, a private growth funds, and all US federal holidays and a number of weeks off on the finish of the yr to recharge. We’ll additionally offset your whole carbon footprint. Should you’re within the US, we additionally provide medical health insurance, incapacity and life insurance coverage, and 401(ok) matching.
Extra about us:
We’re a gaggle of people who find themselves passionate in regards to the work we do, the purchasers we serve, and bettering our craft. We additionally care about one another — we don’t suppose of each other as coworkers or workers, however as fellow people. From builders to designers, mission managers to strategists, we carry out the very best in one another.
We’ve been in enterprise for over a decade, our entire workforce is distant, we’ve been named a Finest Place to Work by the Inc. 5000 and the Washington Enterprise Journal.
To use:
Should you’re , fill out our software type. (An precise human from our workforce seems to be at each submission. P.S. – We encourage you to incorporate a video message!)
We take candidates from everywhere in the world. Nonetheless, you should be prepared to work a schedule that overlaps with regular US enterprise hours.