LawnStarter is the nation’s main on-demand market for garden care and associated providers, permitting tons of of 1000’s of consumers nationwide to e book a service with the faucet of a button. However garden care is just the start – our imaginative and prescient is to grow to be the one-stop store for all residence providers.
Our firm is flourishing at an unbelievable tempo, worthwhile and attaining outstanding success. And we’re not stopping there! We’re actively searching for gifted and hard-working people such as you to hitch our workforce and assist us obtain our final imaginative and prescient.
We’re searching for an skilled IVR Specialist with experience in AWS Join and Five9 to hitch our workforce. As an IVR Specialist, you may be answerable for managing, configuring, and optimizing our Five9 contact middle and AWS Join platforms, and aiding with initiatives and operations that work together with these platforms. Your main tasks will embrace:
Tasks:
- Managing the setup, configuration, and administration of Five9 and AWS Join contact middle platforms.
- Designing and implementing name flows, IVR scripts, queues, and routing methods to boost name dealing with and enhance buyer expertise.
- Collaborating carefully with stakeholders to collect necessities and translate them into technical options.
- Offering technical help and troubleshooting points associated to the Five9 platform and AWS Join.
- Growing customized contact flows and IVR methods.
- Monitoring and analyzing system efficiency, figuring out areas for optimization.
- Create detailed reviews on IVR efficiency and utilization utilizing Five9 and AWS platforms as requested.
- Analyze IVR efficiency metrics to establish areas for enchancment and make vital changes.
- Making certain options are scalable, safe, and compliant with greatest practices.
Necessities
- Confirmed expertise working with Five9 and AWS Join or comparable cloud-based contact middle platforms with at the very least 3 years of expertise.
- Robust understanding of name middle operations.
- Proficiency in configuring and customizing the Five9 and AWS platforms, together with IVR scripting, name routing, and reporting.
- Palms-on expertise with AWS providers, particularly AWS Join, and Five9.
- Expertise in designing and implementing AWS Cloud contact middle options.
- Glorious problem-solving abilities and talent to troubleshoot technical points independently.
- Robust communication and collaboration abilities with cross-functional groups.
- Means to prioritize duties, handle a number of initiatives concurrently, and meet deadlines in a fast-paced atmosphere.
- Certifications in Five9 and/or Amazon Join most well-liked. Data of ZenDesk is a plus.
- You have got wonderful communications, analytical and teamwork abilities.
Advantages
- Absolutely distant place: Work remotely from wherever you need.