- Chameleon is SaaS for product groups to create in-product UX (modals, banners, launchers checklists, microsurveys and so forth.) to drive person engagement. Watch a brief demo right here.
- We’re a remote-first, Sequence A, VC-backed startup with ~40 people distributed throughout the Americas and Europe. Study extra about our workforce, firm, and tradition right here. 💕
- We’re searching for a Technical Assist Specialist with 2+ years expertise in SaaS to assist the technical wants of our clients
- 🌎 Situated within the Americas – particularly within the Pacific or Mountain timezone
- This position is customer-facing but in addition technical, so a superb understanding of HTML and CSS is required. JavaScript data is most popular.
- Wage vary for this position is $60k – $100k USD yearly, based mostly on expertise.
- We attempt to make our utility course of totally different. We predict interviewing is not the most effective or solely manner for both social gathering to evaluate match. As a substitute, our course of is designed to judge work high quality, collaboration, and suggestions.
That is when our Technical Assist Specialists step in. As expert troubleshooters, they examine, uncover, clarify, resolve, and, most significantly, win again belief.
As a result of our product operates inside our clients’ functions, there’s a lot of technical sophistication beneath the hood. Assist Specialists usually troubleshoot throughout the intricate connections between Chameleon and numerous functions.
- Assessment Tickets ☕
- Begin the day by checking for newly reported points and ongoing circumstances. Prioritize these tickets to find out if any are high-priority and wish an instantaneous investigation/response. Intercom, Slack, Trello
- Examine/Resolve points 🔎
- As soon as they have been prioritized, dive into tickets. Analyze the problems, troubleshoot, determine the trigger, and talk the repair to buyer (or internally if wanted). This may occasionally imply logging into our clients’ software program to recreate the problem persistently.
- Pair with engineers on speedy response fixes, bug decision or extra complicated points that require a deeper dive. Tuple
- Use widespread circumstances to replace our documentation as wanted to proactively assist with related questions going ahead. Chrome’s Developer instruments, Slack
- Buyer Calls 💻
- On common, you should have 1-2 calls per day to debate points in additional element with clients and assist resolve or examine them in actual time. Zoom
- Documentation & Integrations 📝
- If you’re not actively investigating a difficulty or speaking with a buyer, take the time to replace and enhance inside & customer-facing documentation. Present proactive assist and workarounds on this documentation based mostly on tickets you labored on from the day. Intercom & Notion
- Take time to actively check out integrations and proactively be ready for questions on them when a buyer has them.
- Keep updated on new product adjustments, options and releases. Slack, Loom
- 2+ years working in a technical customer-facing place
- 1+ years working at a SaaS startup (<50 workers)
- Foundational data of HTML, CSS, and JavaScript
- Expertise utilizing the browser console and/or different debugging instruments
- Need and willingness to develop extra technically
- Human-centric strategy and empathy with buyer’s frustrations, use circumstances, targets, and challenges
- You will have a completely functioning workstation and a quiet place to work (and take calls) with a high-speed web connection
- You might be situated within the Pacific Timezone or Mountain Timezone
- Be aware: in case you are situated in a distinct geo, we can not think about you, regardless of any willingness to work inside these hours
- Fluency (written and verbal) in English
💵 Wage vary for this position is $60k – $100k USD yearly, based mostly on expertise and quantity of early-stage fairness. We benchmark in keeping with related stage and sized firms
💻 New M3 Macbook Air with 16GB ram to work with and price range for residence workplace tools
🚀 Excessive-quality requirements, common suggestions, and alternatives that can assist you develop rapidly
- We use Lattice for 1-1s, critiques, and suggestions to have readability and well-documented check-ins, so we’re all on the identical web page
💡 Work with a few of the finest product individuals on the earth as clients
🌈 Chameleons are all totally different and uniquely stunning. They alter and are not required to affiliate or determine with particular labels. We welcome the prospect to get to know you not simply your resume. We’re dedicated to constructing a various and inclusive workforce of assorted backgrounds, cultures, languages, experiences, preferences, and personalities. That is what helps us all develop and evolve.