Flight builds remote-first buyer assist groups for rising startups who put folks first. By way of a mixture of workforce staffing and session, we accomplice with everybody from early-stage founders making their first assist rent to established leaders scaling their groups to assist them run excellent buyer expertise applications.
We’re on a mission to globalize entry to careers in buyer expertise and advance a human-centered mannequin that helps our group of purchasers, prospects, and staff alike.
We’re in search of buyer assist representatives who share our values of service, inclusion, belief, and cooperation and who’re enthusiastic about offering top-notch assist to our purchasers and their prospects.
What you will do
- Present correct info to prospects through the use of documentation and quite a lot of digital instruments and communication channels
- Reply technical questions on a number of platforms, together with net and cell apps, utilizing quite a lot of communication channels, corresponding to e-mail, chat, and calls
- Develop into an knowledgeable in our purchasers product and prospects by attending trainings, analysis, and documentation
- Work to satisfy and exceed productiveness and high quality targets
- Share solutions for buyer expertise enhancements together with your workforce and shopper
- Signify Flight to our purchasers in knowledgeable and pleasant method
What we search for
- A service-oriented skilled with a drive to offer a tremendous expertise to prospects
- Wonderful verbal and written communication expertise in English as demonstrated by a robust rating on an English proficiency check (extra languages are a plus!)
- Skill to troubleshoot independently by processing and looking out via massive quantities of knowledge and documentation to search out a solution
- Skill to rapidly study new software program instruments
- An organized communicator who seeks to ship fast, exact responses
- Wonderful group and analytical expertise
- Distinctive consideration to element
- An adaptable skilled, snug with change and the dynamic setting of a quickly rising startup.
- A excessive stage of empathy and emotional intelligence
- A respectful and collaborative individual
- An individual able to dealing with difficult conditions with optimism and diligence
- A constant performer, with the disposition to resolve recurring points whereas at all times preserving a form and pleasant demeanor
- In a position and prepared to work full-time between the hours of seven:00 am – 1:00 am EST (Don’t fret—we can’t ask you to work 18 hours a day. We schedule of us for 9 hour shifts with a 1 hour lunch and two 15-minute breaks inside these hours)
- Accessible to work Saturday or Sunday
What we provide
- A versatile, distant work setting
- International group of gifted teammates joined by a ardour for serving to others and dedication to supporting each other’s success
- Studying and improvement applications so you may continue to grow your expertise and profession
- Early stage startup with plenty of alternative for possession and influence
- Paid time without work
Flight is an equal alternative employer who celebrates range. We don’t discriminate on the idea of race, shade, ancestry, faith, intercourse, nationwide origin, sexual orientation, age, marital standing, incapacity, gender identification or Veteran standing.