ABOUT US
Our mission is to dramatically enhance lives by altering the way in which the world creates and makes use of data.
Launched in 2014 Covidence is a not-for-profit world main SaaS platform. Our platform allows well being and science analysis groups to quickly synthesize and uncover actionable insights from the mountains of analysis produced around the globe. We do that by accelerating a analysis workflow known as ‘systematic evaluation,’ the gold normal for synthesizing analysis proof. Lots of the world’s most prestigious and revolutionary universities use Covidence.
**It is a absolutely distant function – open to all northern hemisphere places**
THE OPPPORTUNITY
We’re in search of a Group Lead for this newly shaped crew. The aim of this function and crew is to drive buyer satisfaction, retention and enlargement. You and the crew of tenured account administration specialists will work carefully with prospects to make sure they’re maximizing the worth of our options and rising their utilization. You’ll associate with the Gross sales crew to make sure a constant buyer expertise, by means of sharing insights, correct data, reporting and environment friendly processes and cycles. You’ll associate with the Group crew to make sure wonderful help for finish customers by means of a custom-made coaching program.
That is each a individuals main and hands-on function, so you’ll have 2 crew members and handle a set of accounts.
Group Management & Improvement
- Lead, mentor, and develop a small crew of Acedemic Success Managers throughout the UK & US time zone, fostering a collaborative and high-performance tradition. Earlier expertise working throughout time zones (sync & async) is very fascinating.
- Set clear targets and expectations for crew members, often reviewing their efficiency and offering constructive suggestions.
- Conduct common crew conferences, one-on-one classes, and coaching to make sure steady improvement and alignment with firm aims.
- Recruit, onboard, and practice new crew members, guaranteeing they’re absolutely geared up to reach their roles.
Account Managment
- Pre Gross sales – Demonstration and trial arrange
- Publish Gross sales – Buyer onboarding & coaching, buyer relationship administration, product adoption & utilization optimisation,
- Buyer Advocacy & Retention – Appearing as a buyer advocate, guaranteeing buyer suggestions is communicated to related groups, collaborate with the Group crew to resolve any points or challenges confronted by the shoppers in a well timed method, develop and execute retention methods to scale back churn and improve utilization.
- Growth & Progress – Establish excessive utilization and at-risk accounts proactively and collaborate with the Gross sales crew to determine and prioritise efforts, monitor and report on key account metrics, utilization, and buyer satisfaction
- Collaboration & Steady Enchancment – Work carefully with all groups to make sure an efficient transition from trial to onboarding, contribute to the event of buyer success supplies, together with playbooks, case research, and greatest practices guides.
Abilities and Expertise
The best candidate is commercially inclined, customer-focused, proactive and obsessed with constructing long-term relationships. We will probably be in search of:
- Glorious communication and interpersonal expertise, with the flexibility to construct rapport and belief with prospects in any respect ranges.
- Sturdy problem-solving and analytical expertise, with the flexibility to determine points and supply efficient options.
- Excessive degree of empathy and a customer-first mindset, with a concentrate on delivering distinctive worth and repair.
- Proficiency with buyer success artefacts and Salesforce
- Sturdy organizational expertise, with the flexibility to handle a number of accounts and tasks concurrently.
This function could contain some journey for shopper conferences, occasions, and conferences. It would additionally contain ‘non-standard’ hours – not on daily basis, nevertheless crew conferences, your supervisor and a few colleagues will probably be out of your time zone. We do not anticipate that an early morning or night name will prolong your day. Our strategy to flexibility contains trusting that you’ll plan your week to realize the outcomes you want to.
THE PERKS
- Aggressive salaries related to your expertise degree, reviewed twice yearly.
- Distant crew so you may stay and work anyplace so long as you may crossover along with your crew, and colleagues as wanted.
- Work week flexibility – full time, half time or discover a versatile association with us that most accurately fits you and us.
- Gifted day off between on the finish of yr.
- Help for brand spanking new dad and mom with 14 weeks paid major carers go away and eight weeks paid go away for companions, obtainable after solely 6 months tenure.
- Entry to wellbeing companies & packages to help your wellbeing.
- An annual data allowance and paid day trip so that you continue to learn and creating.
- Month-to-month residence allowance to arrange and run your house workplace.
HOW DO I APPLY?
In case you are on this alternative, please hit APPLY and ship us by means of your resume or LinkedIn profile so we will get a really feel on your background and expertise.
We’ll be again in contact with you promptly through electronic mail. Ought to we proceed additional you may anticipate 2x video interviews with us so we will get to know you and vice versa.
We’ll be again in contact with you promptly through electronic mail. Ought to we proceed additional you may anticipate 2x video interviews with us so we will get to know you and vice versa.