Able to have an effect?
Publitas empowers companies to ship paperless discovery-commerce experiences that interact, encourage, and have the potential to achieve extra clients than was ever doable. We mix a wholesome dose of persistence with the desire to embrace loopy concepts and push new boundaries. Guided by a want to do issues higher, we need to enhance the world round us.
Hear from the hiring supervisor: We’re on the lookout for a proficient Venture Supervisor to make sure the sleek supply of buyer tasks and who will drive shopper satisfaction by end-to-end mission administration. In case you’re obsessed with delivering high quality options and enhancing processes, this function is for you. You’ll be a part of our worldwide buyer group, working alongside our Buyer Acquisition, Buyer Success, Growth, and Product groups.
The Venture Supervisor is a key client-facing function inside Publitas. You can be tasked with guaranteeing that our enterprise purchasers are onboarded on our SaaS platform shortly and with a excessive degree of high quality and buyer satisfaction. Additionally, you will be required to seek the advice of with our present shopper base to scope and ship new, progressive options to their ongoing challenges.
Able to have an effect with us? Begin the appliance course of by filling out the screening questionnaire to see if Publitas is an effective match for you.
Take possession by:
- Resolution consulting
- Lead and take part in client-facing workshops to scope and design a fit-for-purpose resolution. Work carefully with the Buyer Success group to assist them outline long-term shopper success metrics.
- Help the end-user as the important thing material professional regarding Publitas.
- Venture administration, supply, and shopper satisfaction
- Lead the profitable supply of shopper tasks, guaranteeing excessive ranges of shopper satisfaction all through your entire mission lifecycle.
- Proactively handle shopper relationships, performing as the important thing level of contact to make sure alignment between shopper wants and mission objectives.
- Oversee all points of mission administration, from requests to estimation to planning and supply.
- Plan and create detailed mission timelines, guaranteeing clear documentation of assembly notes, mission progress, and dangers.
- Develop complete mission plans in session with each inner and exterior stakeholders.
- Monitor mission efficiency, progress, and useful resource capability to make sure well timed and high-quality deliveries.
- Keep proactive communication with purchasers and stakeholders, informing them of mission standing, milestones, and potential points.
- Develop new mission documentation, together with mission plans, detailed timelines, communication plans, and stakeholder maps.
- Guarantee all documentation is stored updated and simply accessible for inner groups and purchasers alike.
- Present common mission updates and standing stories to purchasers and stakeholders.
- Establish, categorize, and escalate supply dangers.
- You’ll seek the advice of purchasers on their design/technical greatest practices and make options primarily based on our present providers package deal.
- Guarantee purchasers and inner stakeholders are conscious of mission standing, excellent duties, and agreed timelines whereas holding tasks inside plan.
- Following tasks by your entire mission life-cycle, working in an agile surroundings.
This problem will swimsuit you if:
- Fluency in English and German
- Prior expertise working straight with purchasers to grasp necessities and implement technical options.
- Expertise with Digital publishing/Advertising and marketing and Retail purchasers.
- Data and expertise of mission administration methodologies and design.
- Expertise utilizing Asana, JIRA, or an analogous mission administration interface.
- You’ve got a fundamental understanding of HTML, tag administration software program, web optimization and Google Analytics, in addition to fundamental data of Adobe InDesign/Photoshop.
- Have to be a pure downside solver.
- Have important business acumen.
- Confirmed monitor report in delivering SaaS implementation tasks.
- Expert communicator with the flexibility to determine and have interaction key stakeholders.
- Glorious organizational and planning abilities.
- At present primarily based within the EU.
Bonus:
What we offer that can assist you obtain outcomes:
- Aggressive, market-related compensation.
- Twenty-five trip days per yr and your Nationwide Holidays off.
- Work from wherever you want.
- A month-to-month shared workplace area/co-working allowance.
- A one-time residence workplace setup stipend.
- A top-of-the-line MacBook.
- Month-to-month wellness allowance to remain wholesome whereas working remotely.
- Annual retreats in a few of the biggest cities on the earth.
- Free books in Kindle and Audible retailer.
- We’ll problem and help one another by 1-1 classes to get essentially the most out of your and our potential.
Publitas is proud to be an Equal Alternative Employer. We attempt to create an inclusive surroundings that empowers our staff all around the world. We would like you to really feel welcome, revered, and valued for who you’re — it is our variations that make us stronger! We have fun variety and are dedicated to constructing an inclusive international group that represents quite a lot of backgrounds, views, beliefs, and experiences. Publitas welcomes all, we invite you to use and be a part of us!