Talking of our superior Help crew, come January (our busiest month!), we obtain hundreds of messages from skilled and new YNABers who need to have a very good begin to the brand new 12 months. So, we’re searching for tech-savvy, pleasant Seasonal Buyer Help Specialists to assist make that occur. It is a momentary, part-time (23-29 hours per week paid at $20 USD per hour), distant place starting the week of October 28, 2024, and ending by March 2025. There is a chance of being employed completely as a Help Specialist on the finish of the momentary interval.
Necessities (these are actual, precise necessities):
- Willingness to make use of and be taught YNAB
- Glorious written English
- Obtainable to work:
- A complete of 23-29 hours per week, starting the week of October 28, 2024 and ending by March 2025.
- Weekly hours break up throughout 4-8 hour shifts for 4-5 days per week, together with working at the least one Saturday or Sunday every week.
- Have a dependable laptop computer or laptop you should utilize for YNAB work (a pill or Chromebook gained’t fairly lower it for among the packages we use)
- Though we’re absolutely distant, we do have some location restrictions for this position—we will solely rent individuals who reside both:
- Within the U.S., in one of many following states: Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.
- OR, in a rustic that isn’t the U.S. or the UK.
We reside our Core Values each day at YNAB, and we imply it once we say we’re an equal-opportunity employer. We consider {that a} range of backgrounds, talents, beliefs, and experiences is vital to our success, and we’re obsessed with making a welcoming, supportive, and collaborative atmosphere for all workers. All are inspired to use as we proceed to develop a wise, hard-working, and numerous crew that loves working collectively to construct one thing that issues.
Dela (she/her/hers) is our Help onboarding chief and can be your supervisor throughout your time at YNAB. She and a talented crew of trainers and consultants will train, information, and assist you, making certain you’re feeling assured every day. You may have numerous alternatives for questions, suggestions, celebration, and enjoyable!
Your crew of fellow Seasonal Help Specialists will develop into your quick mates (critically, some earlier cohorts have 5-year-old inside jokes). You may get to know people from throughout the globe and be taught with them via collaboration.
The Help crew can be your friends, and also you’ll have alternatives to each have enjoyable with and be taught from them.
All of us can’t wait to satisfy and be taught from you, too!
- You’re excited to be the face of YNAB as a member of our devoted Help Crew.
- You might be digitally fluent, which suggests you’re snug studying and navigating a number of packages without delay, and making use of your curiosity to be taught new techniques and troubleshoot technical points.
- You’re a assured and unbiased self-manager. your contributions impression the entire crew.
- You’re curious and revel in making an attempt stuff you haven’t performed earlier than. You might be humble in figuring out what you don’t but know and also you search assist when it’s wanted. You retain an open thoughts and invite suggestions. You aren’t afraid to ask questions.
- Talking of questions, you do not thoughts answering the identical sorts of questions from prospects many instances in a single shift. Every new buyer is an opportunity to brighten another person’s day!
- velocity of response is essential. And, you steadiness velocity with accuracy and giving a personalised expertise for every YNABer each time.
- You’ve got a knack for swift transitions, switching between subjects with grace.
- You exceed expectations even when your reply is not what the client hoped for. You’ll be able to artfully mix directness and friendliness in a single sentence. You’ll be able to tactfully ship tough information and get a thank-you for it (you’re that good!).
- You like taking that one little further step past what’s anticipated. You’re artistic in that method and revel in delighting others.
A day within the life:
As we speak, you’re scheduled for a 5 hour shift. that about 75% of your day can be invested in delighting prospects and about 25% can be invested in private development and crew connection.
Earlier than you bounce into what we name the “queue” to answer YNABers, you begin by checking for updates. Any bulletins or modifications? Any candy emojis to put down in celebration of a teammate’s success?
When you’re caught up, you shut Slack to attenuate distractions and head into the queue. You set your self to Obtainable and get routed conversations one after the other. Some are chats with YNABers, and others emails. Some are reside, some asynchronous. Some are new and a few are ongoing conversations. You reply with care to every one, otherwise you go it alongside to consultants. When a query is difficult otherwise you really feel not sure, you recognize a educated crew is there to assist you, so that you simply ask for assist once you want it!
As you’re employed within the queue, you drink loads of water and take breaks. After your first stretch break, you start to see replies from people you wrote to earlier in your shift. You chat reside with them and wrap up conversations with open points. As you go, you get numerous thanks from YNABers whose lives you’re impacting for the higher.
Outdoors of the queue, you analysis our information base and advertising and marketing web site to degree up your studying. You speak about what you found throughout an impromptu hangout with teammates. And, you share issues that made you smile just lately (like that cat meme that’s going round, or an image of your precise cat, Mr. Dwayne ‘The Rock’ Johnson).
As we speak you even have your weekly one-on-one assembly along with your supervisor. You hop on a video name together with her and might’t wait to speak about that new passion you’re exploring. After catching up, you verify in in your targets, get teaching on tough conversations, and plan for the subsequent week collectively.
Earlier than you recognize it, your work day is over. You say goodbye to your crew in Slack, change your Slack standing, and do some fast planning for tomorrow. Glad, you shut your laptop computer and transfer on to get pleasure from the remainder of your day.
- Apply right here by 11:59pm PT on Sunday, September 22, 2024. It is a agency deadline.
- Right here’s an summary of what you’ll want to incorporate in your utility:
- A resume. In case you don’t have an up to date formal resume, that’s nice! An off-the-cuff overview of your work historical past and training is all we’re searching for.
- Solutions to a couple factual questions that can assist us perceive your schedule preferences.
- Lastly, solutions to 4 questions that can assist us get to know you. Please write like a human! We need to get to know you, not hear how effectively you’ll be able to lay down company lingo—we’re a much less formal bunch. Present us via your writing the way you’ll talk genuinely to attach with YNABers.
A number of remaining notes:
- Although we all know it’s customary in some areas, please don’t share a headshot anyplace in your utility supplies.
- You’ll be able to at all times begin your utility, after which click on the “Save utility for later”hyperlink on the backside to—you guessed it—end it up later. (Observe: that hyperlink will have an expiration date! Verify your electronic mail for extra data if you happen to select this feature.)
- Our purpose is to make the recruitment and hiring course of as accessible as doable. If we will help you with an accessibility want, electronic mail us at [email protected] and point out within the topic line that you just’re making use of for the Seasonal Help Specialist position. (Please word that we will solely reply to messages associated to lodging at this electronic mail.)
- Lastly, please click on right here for a top level view of what this hiring course of will appear like. It’s rigorous, however we additionally hear that it’s enjoyable (really!).
We’re excited to listen to from you!
P.S. In case you’re not on this place proper now, however know somebody who may be, we’d admire you passing this alongside!