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This publish has been sponsored by Working Options.
Tax season could be hectic, and is hardly what most individuals would name enjoyable. So, if you happen to had the chance to make it simpler for different individuals—whereas working from dwelling—wouldn’t you have an interest? That’s simply what Working Options has to supply proper now. In case you’ve obtained customer support expertise and also you’d like to assist different individuals make the most of software program to arrange their taxes, take a look at the chance I break down for you under.
About Seasonal Tax Jobs
This impartial contractor place is for customer support representatives to work in a digital name heart and help prospects with their tax-preparation software program. Representatives will take inbound calls from prospects making ready their tax returns through both telephone or video calls.
They may present personalised help geared to the tax-preparation software program getting used, together with conventional customer support and product technical help. Kinds of calls may contain product inquiries, tax-software questions, and finding earlier years’ returns. Representatives will likely be working in a fast-paced surroundings and it’s necessary they rapidly assess prospects’ wants and direct them to the proper staff for decision.
The standard customer support expertise are required on this place: representatives should have top-notch communication expertise (each verbal and written) and a optimistic perspective that embraces flexibility and options. They have to rapidly adapt to alter and undertake new processes.
Analysis is required inside Working Options’ methods as representatives navigate varied out there sources and find solutions for his or her prospects’ considerations. Each buyer ought to really feel as if his or her wants are the highest precedence, and that begins with a honest want to assist on the a part of the customer support consultant.
Whereas it is a seasonal job that may solely final via April 2019, there’s the potential for persevering with work for high-performing customer support representatives on different packages.
Necessities
The wonderful thing about this place is that there aren’t too many necessities to qualify. You simply want one to 2 years of expertise in a high-volume, customer-service place. In case you’ve labored in a name heart beforehand or perhaps a retail retailer for at the least a yr, you’ve obtained it.
Working Options informed us: “Whereas it is a tax help customer support alternative, brokers would not have to know something about taxes.” They’d such as you to have expertise utilizing accounting or tax software program previously; for instance, by making ready your individual taxes.
Additionally they say to not sweat the entire video name factor. “Whereas a portion of the calls will likely be video chat, the agent’s face gained’t be outstanding on the display screen,” they defined. “It’s merely to assist direct prospects to discover ways to use the tax software program. If somebody actually desires to assist individuals, this will likely be an amazing alternative for them to not solely be capable of study a brand new talent however be ok with serving to the shopper accomplish one thing.” It’s possible you’ll not be capable of make tax season enjoyable, however you may positively make it a bit simpler.
You also needs to be fairly good with utilizing computer systems for this job—be acquainted with pc working methods (like Home windows or Mac OS), perceive learn how to set up and uninstall packages, and know learn how to obtain apps and merchandise in varied web browsers.
Past that, it’s simply the standard necessities for work-at-home customer support. Be proficient at information entry, have good problem-solving expertise and be organized with nice time-management expertise. You have to be a vital thinker who can study by yourself and somebody who can empathize with the shopper. You also needs to be capable of adapt your customer support methods to the state of affairs at hand and the shopper’s perspective.
Whereas it is a United States-based place, the corporate is unable to contract with customer support representatives who stay in California, New York, Pennsylvania and Washington.
Utility & Onboarding Course of
To use, go to the job itemizing web page. You’ll be invited to affix the Working Options expertise group earlier than you may apply. You’ll be able to join along with your electronic mail, or utilizing your Fb, LinkedIn, or Microsoft accounts. You’ll be requested to point your pursuits and expertise by checking containers subsequent to gadgets, equivalent to “Contact Middle Buyer Service,” “Healthcare Buyer Service,” “Medical Billing,” “Occasion Ticketing & Gross sales” and extra.
Subsequent, they’ll invite you to add your resume earlier than lastly filling out a profile along with your private data, equivalent to full title and deal with. When you end, they’ll offer you a hyperlink to start out the evaluation for this work-from-home alternative.
From this level on, you’ll be proven a collection of movies and video games that may make it easier to find out about Working Options whereas they decide whether or not you’re match for the corporate and this consumer program. They advise that the entire course of ought to take about 45 minutes to finish, and there will likely be alternatives to save lots of your progress and pause as crucial.
When you full it—and you have to full all steps within the course of to listen to something— the corporate will likely be in contact. In reality, they informed us: “Candidates can count on a response inside 24 hours of finishing their assessments.”
In case you make it via their screening, you’ll want to finish an agent profile, run a system tech scan to verify your pc gear matches their necessities, and converse with a expertise specialist.
In case you are supplied work on this system, you have to then go a background verify that features verifying your Social Safety quantity, checking the Nationwide Intercourse Offender Registry report and a felony historical past verify.
When you’re formally working with the corporate, it ought to take about one hour to arrange your know-how for the job. You’ll then have schooling lessons to arrange you for the work, which final for 5 days plus ongoing help when you’re taking calls.
Schedule
This chance has a number of scheduling choices to select from, you choose what works in your schedule. Customer support representatives can work a minimal of 10 hours simply throughout peak time as a seasonal agent or you may make it a full-time gig and work as many hours as doable. A 3rd choice is to schedule hours to complement your full-time job and work simply 15 to twenty hours. It’s as much as every customer support agent to resolve what’s greatest for his or her schedule.
Working hours for this program are from 7a.m. to 7p.m. central time, Monday via Sunday. Since this place is within the customer support business for tax preparation software program, you may most likely depend upon the contact heart being open on daily basis—with night, weekend and perhaps even vacation work hours probably required. Peak occasions fall between the weeks of January 26 to April 15.
Working Options’ FAQs do element that, as an impartial contractor, you may set your individual hours—inside the program’s necessities. In case you carry out effectively and present up constantly, you might be given precedence scheduling.
Pay and Different Advantages
Pay charges should not detailed on the job itemizing. Working Options’ FAQs advise that every program pays in another way: “Brokers have earned the equal of anyplace from $9 an hour to $30 USD an hour, relying on this system.” Those that select to work 25 hours or extra throughout peak occasions on the tax help customer support program might qualify for an elevated pay price and incentives.
When you begin working with Working Options, you may request your first fee after you’ve accomplished 20 hours of labor. The corporate affords a wide range of fee strategies to its impartial contractors. They embrace on-line fee choices, which implies you would count on to obtain fee extra rapidly than you’d on a conventional pay schedule.
Contracting with Working Options supply some perks, equivalent to reductions at pc retailers. Additionally they have a referral program—you may make $150 for every individual you refer who meets all necessities and is efficiently introduced on as a contractor.
What are Folks Saying about Working Options?
Working Options has a whole lot of critiques on Glassdoor. They had been additionally on Glassdoor’s checklist of the 10 Finest Firms for Working From Dwelling and FlexJob’s High 100 Firms with Distant Jobs in 2018.
Optimistic critiques cite the corporate’s stellar work-from-home packages, together with the flexibility to create your individual schedule. And, in fact, the opposite work-from-home perks like not having to spend a lot on garments or gasoline, and never having to cope with commutes or coworkers. You’ll additionally encounter many individuals who discover administration to be supportive and who additionally really feel valued by the corporate.
In case you assume this Working Options’ seasonal place could be for you, don’t hesitate to apply now! They’re gearing up for tax season, which is true across the nook.