Concerning the Position
We’re searching for customer-centric people to service our market with empathy and judgment. You personal your buyer’s points and supply the most effective options and repair by transferring as quick as doable. You exit of your manner to ensure the shopper is taken care of. You exhibit the best requirements of customer support and are the shopper’s first level of contact. You’re a drawback solver and solution-driven. You assume in your ft, take initiative, and know when to escalate conditions. You’re employed independently and thrive in fast-paced environments.
Our buyer base is solely inside america presently, however service to the nurses and workplaces who use our market is 24/7.
Day-to-Day TasksCourse of buyer contact and ship immediate options by cellphone, chat, and e-mail
- Reply promptly to buyer inquiries by way of cellphone, chat, and e-mail, offering efficient options.
- Collaborate with completely different departments to handle and resolve buyer considerations.
- Examine, analysis, and resolve buyer points effectively.
- Deal with tough and dissatisfied clients with professionalism and courtesy.
- Monitor and observe up on all buyer requests in a well timed method.
- Handle and prioritize a number of duties successfully.
- Ship distinctive customer support in each interplay.
- Availability to work on weekends is required.
What Units You Aside
You might be fast and assume in your ft. You talk clearly and are relaxed with dealing with tough conditions and clients, at all times responding with empathy. You are genuinely curious and take initiative to resolve issues while you see them.
Why work at CBH?
- Be a part of a fast-paced startup unicorn making an enormous distinction within the lives of tens of hundreds of consumers.
- Work at home with occasional alternatives to satisfy your coworkers, together with some touring from all over the world, in-person.
- Private {and professional} growth alternatives. For those who’re enthusiastic about creating a selected talent or studying extra a few explicit a part of the enterprise, we’ll provide the alternative to be taught
System Necessities (NO CHROMEBOOKS, NO LINUX OS)
- Minimal 20Mbps wired web connection
- CPU: minimal quad-core CPU (Intel Core i5 eighth Gen or larger / AMD Ryzen 5 2000 sequence or larger)
- RAM: minimal 16GB or larger
- Boot Drive: utilizing SSD
- Wired headset
- Quiet working setting
- Regular energy and web
We function 24/7 and work on a rotating roster, together with weekends.