The Forest Stewardship Council-US, a member-led non-profit group based in 1993, is in search of a full-time, non-exempt Membership Coordinator to hitch our crew. This 40-hour per week function is targeted on enhancing membership engagement and managing accounts receivable processes, guaranteeing correct and well timed billing.
Are you passionate in regards to the setting? Do you take pleasure in driving enterprise influence by way of curiosity, innovation, and a dedication to enchancment? FSC-US is a completely distant crew collaborating with over 400 FSC-Worldwide colleagues, nationwide and multinational corporations, NGOs, governments, and philanthropies.
We’re the world’s first and most trusted forest certification program, with over 220 million hectares licensed to our commonplace worldwide, working to attach humanity with nature by way of sustainable forestry and delivering nature-based options to local weather change. Working at FSC, you will be surrounded by various views and issues, inspiring and permitting you to be extraordinary.
Important duties and tasks:
The Membership Coordinator at FSC is central to our stakeholder expertise, typically being the primary level of contact and taking part in a significant function in stakeholder engagement throughout the group. You’ll handle all incoming cellphone and e mail inquiries, offering entrance desk assist for our distant workplace. Moreover, you’ll be chargeable for coordinating membership, managing accounts receivable, and being a champion of our Salesforce database.
This function requires a proactive and arranged particular person who can effectively deal with administrative duties and spreadsheets whereas supporting the general objectives of the membership division. Our very best candidate shall be enthusiastic about membership engagement and dealing on the frontlines of accountable forest administration.
Necessities
What you will do:
Distant Entrance Desk Protection:
- Function the first level of contact for all incoming cellphone and e mail inquiries.
- Route requests to the suitable division or particular person, guaranteeing well timed and correct responses.
- Determine and implement methods to streamline frequent requests and enhance response effectivity.
Member Expertise and Engagement:
- Develop into an skilled on FSC membership, its advantages, and worth proposition.
- Deal with all membership-related inquiries promptly and successfully.
- Course of membership functions, modifications, and drops.
- Facilitate, consider, and enhance the general member journey to reinforce engagement.
- Acquire information, observe membership statistics, and put together common experiences on membership metrics.
- Develop and implement methods to recruit new members and retain present ones.
- Determine touchpoints and develop communications to extend member engagement.
- Collaborate with the advertising and marketing crew to create membership-specific communications and assist all outgoing member communications and engagement efforts.
- Take part within the planning and execution of the Annual Membership Assembly and chamber conferences.
Salesforce Administration:
- Preserve and handle contact information in Salesforce, guaranteeing information accuracy and completeness.
- Clear and replace the Salesforce database often to take care of information integrity.
- Function the Salesforce superuser, helping in coaching new customers, and rising the Salesforce talent set throughout the group.
Monetary Administration:
- Handle accounts receivable processes, together with invoicing, fee monitoring, and follow-ups.
- Oversee the monitoring of buy orders and the administration of associated invoices.
- Collaborate with the finance division to make sure correct and well timed processing of funds.
Chances are you’ll be anticipated to contribute to our success by performing further duties that assist our imaginative and prescient, mission, and values.
Key Necessities
- A bachelor’s diploma in enterprise administration, communications, advertising and marketing, or a associated subject is most well-liked.
- 2-4 years of expertise in an identical function, ideally in a membership-based group or non-profit.
- Proficiency in Salesforce is required.
- Superior proficiency in Microsoft Workplace, particularly Excel.
- Familiarity with digital workplace instruments and know-how.
- Wonderful written and verbal communication abilities.
- Robust organizational and multitasking abilities, with the flexibility to handle a number of priorities in a fast-paced setting.
- Excessive consideration to element and accuracy.
- Element-oriented with robust problem-solving talents.
- Customer support expertise, with a concentrate on offering high-quality assist and constructing optimistic relationships.
- Background in customer support, CRM administration, and/or member companies.
- Confirmed skill to determine workflow efficiencies and create new methods of working smarter, not tougher.
- Expertise with accounts receivable processes and monetary monitoring.
- Skill to work independently and as a part of a crew in a distant setting.
Please word we’re solely in a position to contemplate US-based candidates for this place.
It is a full-time, non-exempt place with a 40-hour work week, providing an hourly wage of $24.04 to $28.85, which equates to an annual wage vary of $50,000 to $60,000, commensurate with expertise and {qualifications}.
The deadline for submitting functions is August 26, 2024.
Advantages
- We worth a studying mindset and people who’re invested in our mission.
- We’re a completely distant group.
- Our salaries are aggressive with comparable nonprofits and are adjusted to replicate native residing prices.
- We cowl medical and dental insurance coverage with partial protection on your dependents.
- Different advantages embrace beneficiant PTO, an employer-matched 401k retirement account, and work-from-home instruments & gear to assist your at-home workplace wants.