At Cranky Concierge, we try to be essentially the most helpful and worry-free journey service obtainable for all vacationers. We use our superior trade information to e-book journey, monitor for points, and intervene when issues go improper.
We focus on offering air journey help to folks at numerous factors of their travels. The Concierge’s main accountability is to assist folks if one thing goes improper through the hours that the flight planning workplace is closed, however may also overlap with workplace hours originally or finish of the day.
Shift Timings
We’re on the lookout for somebody to cowl the next shifts regularly:
Saturdays – 7 or 8 pm to three am Japanese Time
Sundays – 7 or 8 pm to three am Japanese Time
It will be a bonus in case you might additionally cowl:
Thursdays – 7 or 8 pm to three am Japanese Time
Whereas the shifts listed above can be your common shifts, there can be alternatives to choose up extra shifts according to operational wants and to supply cowl for different workforce members.
For this position, we would like somebody captivated with serving to stranded vacationers get the place they should go. You need to like coping with folks and understanding what they want, even when they are not totally positive. You ought to be good at being obtainable at night time (or maybe dwelling in Europe, Asia, or Africa). For those who do not love all of this, it isn’t the appropriate match.
Wage vary: $14-$16/hour
Job Obligations
- Concierges are on responsibility to reply any pressing questions and assist vacationers who’re caught in a single day. Electronic mail and cellphone programs are programmed to alert if there’s an issue, however different notifications might are available.
- Some pressing questions might require a easy response or replace (resembling a slight delay with no influence on plans). Others might contain discovering new flight choices for cancellations and missed connections. This may typically be completed within the Sabre GDS.
- Accessible to reply pressing cellphone calls and supply assist if wanted (generally, these calls to the pressing line aren’t all that pressing!).
- Put together and ship flight updates.
- Help with duties resembling processing refunds, submitting for compensation, and different pre- and post-travel duties as wanted.
- When wanted and workload permits, the concierge will help with journey planning, together with however not restricted to looking for and reserving air journey, inns, automotive leases, and transfers. This may primarily be completed by electronic mail however might also entail cellphone calls.
If this sounds just like the sort of factor you love to do, then maintain studying!
Abilities You Ought to Possess (and Different Stuff)
- Reliability is essential. Have to be obtainable and in a position to help inside 10 minutes of any alert notification.
- Will need to have good information of airline networks and choices to have the ability to discover alternates rapidly for stranded purchasers.
- Data of Sabre or different GDS/ARS is most well-liked however not required.
- Accuracy and pace are important. Timing is all the things in terms of this position.
- Frequent sense capability to assist purchasers higher perceive what they want or ought to need is required.
- Capable of work with little supervision. There are occasions you’ll be the one individual on. You received’t ever be utterly on an island, as there’ll at all times be somebody you possibly can attain out to, which leads us to…
- By no means be too proud. If you do not know the reply, then be keen to ask others for assist.
- Should have the ability to roll with the punches and preserve a relaxed demeanor. The shopper could also be pressured and offended; you possibly can’t be.
- Background checks will probably be required – the job includes dealing with delicate shopper knowledge.
- Location would not matter to do the job, however you should be eligible to work in the US. Desire will probably be given to these in California, Colorado, Georgia, Idaho, Nevada, New York, North Carolina, South Carolina, Tennessee, Texas, and Florida.
All work is completed remotely so just be sure you have a cushty place to work. Work will probably be completed in your pc (Home windows or IOS), and you have to have dependable web and a smartphone (Android or iPhone). Communication with purchasers and airways is a mixture of electronic mail and cellphone, so you have to have a quiet work setting.
We will not stress sufficient how essential consideration to element is, so please make sure to embody your favourite airline in your software.