Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3), AST (UTC -4), FKST (UTC -3), NST (UTC -3:30)
Location: Europe/US, distant.
Type of employment: Contract of employment or B2B contract (self-employed).
We’re a fast-growing tech firm created by skilled worldwide abilities. Our product is a top-rated on-line platform for small and medium companies to develop gross sales via excellent customer support. Our aim is to create a frictionless buyer expertise for particular person customers and, on the identical time, assist entrepreneurs worldwide develop their companies by giving them entry to a top-notch AI-driven device.
Working at Tidio means impacting hundreds of corporations and hundreds of thousands of their customers. However our purchasers are usually not the one ones who can develop with us. By becoming a member of Tidio, you possibly can develop, too!
A number of information about us:
- Our product is on the planet’s high 5 hottest reside chat options, and our aim is to turn into no. 1.
- We’re among the many Prime 50 AI and Prime 50 Buyer Service Merchandise in G2’s Greatest Software program Awards 2024.
- We presently charge at 4.7/5 in each Shopify and G2.
- The brand new Tidio AI function (Lyro) solutions as much as 70% of consumers’ questions in seconds and is obtainable to customers even on a free plan. It’s an actual AI revolution! 🚀🤖
- Each month, our widget is considered by 350 million distinctive customers, which is 4% of the worldwide inhabitants. This implies 27 million queries to our API every day and over 500k WebSocket connections within the peak time.
- Presently, we rent over 180 unbelievable individuals.
- In March 2022 we secured $25 mln in a Collection B Funding spherical (learn 👉 TechCrunch’s article to study extra)
- In June 2023, our month-to-month MRR exceeded $1M.
By becoming a member of Tidio because the Head of Product Advertising, you’ll turn into the primary within the firm to be chargeable for constructing the product advertising and marketing area. Because the supervisor of 1 specialist, you’ll take possession of the go-to-market methods for Tidio’s key merchandise.
Because the Head of Product Advertising, you’ll:
- Outline and implement methods for product launches, function releases, and market expansions to drive demand and guarantee merchandise’ success;
- Create compelling product messaging, positioning, and worth propositions that resonate with goal audiences and differentiate our options available in the market;
- Produce high-impact content material for all merchandise and options, resembling pitch decks, e mail campaigns, case research, net content material, and different belongings that talk the worth proposition of the merchandise successfully;
- Present the gross sales staff with the enablement supplies and coaching wanted to attain their targets;
- Handle one particular person and develop the staff sooner or later;
- Collect and analyze buyer suggestions to affect product improvement and enhance advertising and marketing methods;
- Conduct market analysis and aggressive evaluation to know buyer wants, market tendencies, and positioning alternatives;
- Collaborate with cross-functional groups, together with product administration, design, and gross sales, to make sure alignment of selling efforts with general enterprise targets;
- Keep abreast of rising applied sciences, market developments, and business finest practices to tell strategic decision-making and preserve a aggressive edge.
You’re the excellent match you probably have:
- 7-8 years of expertise in Product Advertising inside the B2B SaaS sector;
- Means to dive deep right into a product (a product administration background can be an asset);
- Distinctive storytelling expertise and real ardour for writing;
- Observe document of managing profitable product launches and advertising and marketing campaigns from idea to execution;
- Venture administration expertise, with the power to prioritize duties, handle timelines, and meet deadlines in a fast-paced setting;
- Inventive pondering and problem-solving expertise, specializing in driving innovation and steady enchancment of selling methods;
- Analytical mindset with proficiency in analyzing information, deriving insights, and utilizing metrics to optimize advertising and marketing efficiency.
We wish to give you:
- Alternative to contribute to our imaginative and prescient of constructing buyer expertise frictionless for everybody! Our product is now utilized by 4% of the worldwide inhabitants, and we wish to develop it by main the AI revolution in buyer help. Are you in for the trip?
- Strategic and impartial function with a vital influence on the corporate’s development;
- Distinctive chance to construct a product advertising and marketing area nearly from scratch – take a look at new options, create and optimize new methods;
- Work with an skilled and worldwide staff that frequently shares data and isn’t afraid of testing new options;
- Nice improvement alternatives – company-supported programs and conferences;
- Contract kind based on your preferences (B2B or contract of employment) + ESOP;
- Distant-first work with versatile hours;
- 26 days off assured in a 12 months;
- Particular person work instruments – Macbook Professional, Dell display screen, JBL headphones? You may tailor the tools to your wants;
- Sport & wellness profit or its monetary equal;
- Personal medical care or its monetary equal;
- Psychological well-being program – particular person remedy classes and sources for workers;
- Free entry to probably the most standard e-book/audiobook providers;
- Common integration occasions (company-wide conferences, staff occasions).
What occurs while you ship your CV?
- Video name with the recruiter concerning the place and the staff.
- Interview with the Hiring Supervisor and the recruiter.
- A recruitment task.
- Name with suggestions on the duty with further questions.
- Supply and fireworks 😉
Do not hesitate and apply immediately!
Range Assertion
One among Tidio’s core values is to play honest. Subsequently, we deal with all candidates equally. We don’t discriminate primarily based on race, faith, colour, nationwide origin, gender, sexual orientation, age, marital standing, or incapacity standing. This implies recruitment and number of expertise to Tidio is barely primarily based on particular person advantage and {qualifications} instantly associated to skilled competence.