Time zones: GMT (UTC +0), CET (UTC +1), CVT (UTC -1), WAT (UTC +1), SAST (UTC +2), EAT (UTC +3)
Necessities:We’re working arduous to steer by instance and need to rent individuals who can get going shortly, are focused on studying new issues and are comfy working in a altering setting. In the event you acknowledge your self in any of the necessities, we might love to listen to from you. Please add your CV in a PDF format in order that we will simply learn it or ship this to [email protected].
- You’ve gotten a minimal of 1 12 months of expertise in a support-based setting otherwise you’re a Graduate.
- Expertise with Zendesk is advantageous.
- Excessive proficiency in English is required, with the flexibility to talk French thought of a bonus.
- You’re employed properly with construction in your day and are motivated by hitting and exceeding targets.
- You’re capable of work in shift patterns, and you’ve got a high-speed web connection and a quiet, comfy workspace.
- You’re resilient and might cope properly with tough conditions.
- Snug working within the grownup area of interest house, can assume in your ft, and use your initiative in ambiguous conditions.
- You’re dependable, energetic and capable of prioritize successfully and see obstacles as challenges and also you get pleasure from advanced problem-solving.
- Potential to multitask, prioritize, and handle time successfully in a demanding position and also you relish the thought of self-learning and private growth.
Obligations
As your expertise grows, you’ll assume extra obligations inside the staff. We’re on the lookout for individuals prepared to spend money on the position and the staff. You’ll have common socials and staff conferences, being a part of an inclusive tradition. You’ll have a catch-up together with your supervisor weekly and a efficiency overview yearly, the place we’ll monitor your development on our QA framework.
- Sustaining a optimistic, empathetic, {and professional} angle towards clients and colleagues always.
- Responding promptly to customer-related inquiries and moderation duties.
- Talk with customers throughout a number of platforms and channels.
- Acknowledging and resolving buyer complaints and escalating the place acceptable.
- Take possession of your self-learning to make sure you preserve a excessive degree of product data and competency.
- Recording and documenting buyer interactions, transactions, feedback, and complaints precisely and effectively.