About Us:
Zamp is an progressive startup dedicated to simplifying gross sales tax compliance for companies. Our cutting-edge service integrates seamlessly with varied platforms, serving to our purchasers handle their tax obligations effectively. Be part of our dynamic group and be part of revolutionizing the tax compliance panorama.
Place Overview:
We’re looking for a Technical Assist Specialist to affix our Buyer Success group. This particular person will play a pivotal position in guaranteeing our purchasers have an distinctive expertise with our service. The best candidate is keen about working instantly with clients to resolve technical points, enjoys dealing with massive volumes of knowledge, and is adept at documenting processes and procedures. This position includes a mixture of buyer help, information manipulation, reconciliation, documentation, and light-weight information science duties.
Key Obligations:
- Technical Assist: Present technical help for API, Shopify, BigCommerce, CSV, and different information integrations and imports
- Buyer Interplay: Troubleshoot and resolve buyer points associated to software program performance and integrations, supporting clients through e mail, cellphone and/or video calls
- Knowledge Dealing with: Deal with massive volumes of knowledge in spreadsheets, together with information manipulation, clean-up, reconciliation, and transformation
- Create and keep complete technical documentation for each inner and exterior use, facilitating schooling and enablement
- Develop and doc processes and procedures that help Zamp’s scalable progress and operational effectivity
Necessities & Expertise:
- Proficiency in writing scripts and analyzing information utilizing SQL, JavaScript, or Python
- Eagerness to be taught and perceive gross sales tax rules; a background in e-commerce or gross sales tax is very most well-liked
- Capability to successfully collaborate with consumer and associate founders/management, builders, and accounting groups
- Expertise in mission administration, together with the flexibility to plan, execute, and oversee initiatives from inception to completion