Do you get pleasure from being part of an entrepreneurial staff, all working collectively and working at full pace to ignite a disruption within the tech trade? Are you additionally interested by main and rising our Buyer Happiness division, and dealing with our customers to make sure exemplary tech help and repair?
What You’ll Be Doing (Job Duties) 😃
- Reply tickets from customers who’re utilizing our video participant on their web site. Bonus if you cannot simply assist remedy their tech challenges, however obtain the perfect advertising outcomes with our instruments. Weekend check-ins for pressing issues, 10 minutes max. Some telephone calls.
- Setup plans and invoices for customers in our billing platform (Chargify)
- Work carefully with builders to unravel bugs customers are experiencing and ensure nothing falls by the cracks
- Personal the customer-facing assist docs for Vidalytics
- Sometimes get on video calls to demo new options or remedy advanced help points
- Outreach to customers that go over plan limits and hand off to gross sales
- Assist help affiliate companions
- Replace inside documentation
- Arrange automated messages and bots to automate repetitive duties/help inquiries
- Quarterback user-related duties, like DMCA Studies and chargebacks
Necessities 😃
- 2+ years of expertise in Buyer Assist/Service or Tech Assist function, ideally for a SaaS or technical product
- Tech savvy – you want to have the ability to choose up utilizing new software program and technical matters shortly, however don’t fear, we’ll assist prepare you and level you in the best route
- Skilled with Buyer Assist Tech Stacks (similar to Intercom, ClickUP, JIRA).
- Glorious communication expertise, written and verbal, you’ll be speaking with our customers continuously
- Glorious problem-solving and decision-making expertise
- Autonomy – we received’t maintain your hand, however deadlines have to be met. That is particularly essential since we’re a distant staff
- Impeccable consideration to element
- Empathetic method to serving to our customers succeed
- Entrepreneurial – we’re a startup, so that you’ll get to put on lots of completely different hats
Good-to-have 😃
- Fundamental understanding of HTML / CSS / Javascript ideas (we’re a SaaS in any case!)
- Capability to work with touchdown web page builders similar to ClickFunnels or Convertri for buyer help functions
Our Management Staff 😉
You may work immediately below our VP of Operations, Erika, who resides in Warsaw, Poland. She is an eclectic skilled, with a diversified talent set and a ardour for group, product and design. She oversees operations throughout the corporate and is immediately concerned within the prioritization of duties and options, alongside our Product Managers, CEO and Head of Engineering.
Patrick, our CEO, is a veteran on-line marketer and serial entrepreneur. He lives in Austin, Texas, USA. He’s bootstrapped a number of startups to profitable companies each on-line and offline. He leads the technique, gross sales, and advertising for the corporate.
What You’ll Love About Us (Advantages and Perks) 😉
- Excessive efficiency firm tradition. You received’t be a cog in a machine. Fairly you’ll be a key member of a excessive efficiency staff that’s getting shit accomplished. This can be a place to develop and understand your potential, it doesn’t matter what stage you’re at in your profession.
- No workplace politics. We’re small and flat. There isn’t a bullshit of making an attempt to bop round delicate matters. Divert assets from different division’s initiatives. We’re direct, we’re trustworthy, we’re right here to perform large audacious objectives.
- We worth your concepts. At Vidalytics, my door is at all times open. Need assistance? Let’s discuss! Have a imaginative and prescient for the way forward for the corporate? I wish to hear it! Assume I suck at my job? Assist me develop!
- Relaxation and rest. Staff get 20 days of PTO.
- Skilled improvement. Wish to proceed your schooling? Vidalytics pays for lessons, conferences, and extra.
- You’re greater than an worker, you’re an individual. Each co-worker you’ll meet is dedicated to treating you with respect and kindness. You received’t hear stuff like, “It’s simply enterprise.”
- This can be a resume-making place, the place you’ll be taught rather a lot and have lots of duty. You don’t have to attend for somebody to die or retire to maneuver up, like in a mega-corp.
- Entrepreneurial to our core – Not solely are we a startup, however we want intrapreneurs that can assist us scale, and we’re seeking to begin different sister corps in time to kind a portfolio of corporations, which you can be a co-founder of.
Vidalytics’ Values
(Sure, We’re Really Severe About These) 😇
Information – As a lot as we’re capable of, we use information to reply questions, give bonuses and promotions. Not based mostly on politics and titles. However information or not, when a call is made, it’s time to get on board.
Scrappy Entrepreneurial Mindset – We’re a startup. You get lots of freedom, duty and autonomy, however then at instances we have to do no matter it takes to verify we survive. In order for you a simple job, go work on the authorities.
Radical Candor – The idea is rooted in two most important ideas: caring personally and difficult immediately. This manner we’re capable of obtain a stability that promotes progress, belief, and constructive suggestions. You may name out anybody from the CEO on down. Simply you’ll want to assault points and never folks. 😉
Excessive Efficiency – This can be a place to be your greatest. To work with people who find themselves placing out. develop, be taught and see what you’re product of. For hyper studying.
Accountability – Do what you say. And personal what you’ve accomplished. Errors occur. However the worst factor that may occur is when somebody doesn’t personal and be taught from them.
Development – We’re ALL continuously studying and rising. In any other case we are able to’t scale with the enterprise and for our teammates. We spend an excessive amount of time at work to not be getting higher. This can be a place to be taught, get higher, and dare we are saying self actualize.
Cheers,
Erika Lehmann
Co-Founder / VP of Ops @ Vidalytics