We’re hiring completely in the USA for this place.
We’re a small staff fixing large issues within the property administration business. Bootstrapped since 2013, we’re obsessed with serving to small companies simplify progress and streamline operations, offering the main CRM in our house.
We’re in search of a Senior Help Supervisor to affix our wonderful staff of A-players and drive immediate influence for our prospects. We’re hiring individuals who’ve finished it earlier than.
Are you certified for this function?
- Have you ever constructed and grown a help staff for a SaaS hyper-growth firm?
- Are you acquainted with what it seems to be like to achieve efficiencies in scale – not simply including extra CSRs to your staff – however really altering how they’re working?
- Have you ever been part of optimizing the assistance desk instruments previously?
- Have you ever managed groups of tiering customer-facing help brokers earlier than?
Are you as much as what we’re as much as?
- Do you embrace challenges as a pathway in your personal progress?
- Have you ever embraced troublesome conversations with colleagues?
- Do you have got a monitor file of offering suggestions to friends and leaders to succeed in objectives?
- Can you articulate what progress seems to be like for you?
Expectations in your first 90 days:
- Put buyer interplay satisfaction metrics in place and leverage that data with the inbound staff.
- Measure the decision satisfaction score and embody it within the division scorecard.
- Lower name quantity by eliminating the basis trigger points.
- Rent and efficiently onboard extra Buyer Help Reps.
- Develop and implement inbound playbooks.
- Work in the direction of having a substantial share of inbound calls solved and eradicated.
A day within the lifetime of…
- Foster a company-wide tradition of customer-centricity, aligning with the corporate’s mission, imaginative and prescient, and values.
- Improve the influence of Buyer Help, buyer retention, and product adoption.
- Talk and monitor the metrics, together with churn charges, improve charges, complete income, and buyer satisfaction scores.
- Improve the general buyer expertise by aligning methods and initiatives with the gross sales, advertising and marketing, and product groups.
- Search to enhance all points of the shopper expertise by reviewing all avenues of buyer correspondence.
- Advocate service and product enhancement to enhance gross sales potential and buyer satisfaction.
- Lead and supply worth to the staff by conducting weekly conferences to evaluation division points, and staff points whereas following the EOS format.
Perks:
- Pay charge at $100,000-$115,000 per 12 months
- 8 Firm Holidays + Week off at Christmas
- 6 weeks Paid Time Off (5 weeks Trip, 1 week Sick)
- 1 Volunteer day with the group of your alternative
- Birthday lunch on us 🎂
- Month-to-month Healthcare Allowance
- Month-to-month WFH Allowance
- Yearly Trip Allowance
- Enjoyable and outcome-driven work atmosphere with a sensible, hard-working staff
- Location independence
- Mission-driven firm and values-based tradition
Chosen candidates will full asynchronous assessments in addition to interviews with totally different members of our staff.
In abstract…
You are able to do it in an workplace
You are able to do it from dwelling
We actually don’t care
So long as it’s identified 👇
What issues is that this…
When the chips are down
And your again is towards the wall
Can we rely on you to make the fitting name?
Judgment, instinct, or care by one other identify
We name it “Proudly owning The Consequence” – as a result of it truly is the entire recreation
Have the purchasers again, and they’re going to deal with you an identical
If you are able to do that
Then we’re birds of the identical feather
So come be a part of our staff and we’ll make music collectively.