Description
We’re a distant startup (headquartered in Canada) constructing a wise, curious, and pushed crew that’s making software program to assist gross sales reps promote higher.
Prospect is a lead era app that helps you discover contact information proper inside your browser in real-time. The very best gross sales groups from the highest tech firms on the earth use Prospect to crush their gross sales targets.
MORE ABOUT US
We’re presently a crew of 14 individuals — you’ll be #15 🙂
We’re a completely bootstrapped and worthwhile startup (no VCs or buyers). We need to do what’s greatest for our crew and prospects.
We’re a completely distant firm with an ideal distant work tradition. We don’t work weekends and supply ample day without work. We don’t have any “managers” and keep away from wasteful inside conferences.
ABOUT YOU
You might be calm and picked up. You take pleasure in serving to others and speaking to individuals. You already know that issues generally go improper and might take care of “fires” with out dropping your cool.
You’re self-managed and well-organized. You embrace the chance to put on totally different hats and take a look at new issues. You like to study.
HOW WE CURRENTLY DO CUSTOMER SUCCESS
Buyer success for us means dealing with technical assist points and account administration. Our principal channel of assist is e mail. We use Intercom to handle all our assist emails. We additionally present assist through in-app dwell chat and even Slack.
We consider in proactive assist. We do our greatest to teach and prepare customers as quickly as they begin utilizing our software program.
For extra passive assist, we actively preserve a data base. Clients can entry the data base to see solutions to widespread questions.
Our buyer success crew works intently with Gross sales to offer insights into Buyer “well being” and help in coaching and onboarding Clients.
WHAT YOU WILL DO
You’ll be serving to us full-time with buyer assist and success. This contains doing issues comparable to:
- Prioritizing assist tickets and answering them as quickly as doable
- Hopping on Zoom calls to diagnose issues and educate customers
- Working straight with Engineering to funnel buyer suggestions and requests
- Analyzing day by day utilization metrics to raised perceive customers
- Taking actionable steps to interact accounts based mostly upon person engagement
- Creating Intercom campaigns to interact and educate customers
- Working intently with Gross sales to assist obtain cross-functional objectives (onboarding, coaching, renewals, and many others)
Since you’ll be the face of our firm to prospects, additionally, you will:
- Replace data base and make coaching movies
- Assist form our roadmap based mostly on buyer suggestions
- Usually replace inside firm wikis
Our prospects are international, however we have observed that almost all contact us between 10am-6pm EST (UTC-5).
Necessities
MUST HAVES
- 1-2+ years of buyer assist and account administration expertise
- Technical chops (you’ll be able to study technical troubleshooting ideas shortly)
- Nice e-writing abilities (you’ll be able to clearly and cleanly talk over e mail, Slack, chat, and many others)
- Excessive stage of group and self-motivation
BONUS NICE-TO-HAVES
- Previous distant work expertise
- Labored at a startup or a SaaS firm earlier than
- Expertise with Salesforce (CRM) and Intercom (or related instruments)
- Familiarity with Chrome Extensions
Advantages
WHAT YOU’LL GET
- Wage: $45,000 – $50,000 US {dollars} per 12 months
- Freedom to attempt new issues (assist individuals the best way you need)
- Capacity to work totally distant from anyplace on the earth
MORE OF WHAT YOU’LL GET
- 4 weeks paid day without work
- Work remotely full-time
- Be a part of a small crew doing huge issues in an impartial work setting
- $1,500 annual continued studying price range (for books, programs, and self-improvement)
- $1,000+ annual journey spending allowance (cash to spend throughout your trip)
- Advantages (well being, dental, and many others) by means of our firm HSA (for individuals residing in Canada)