Distant Account Supervisor at Saucal

Key Duties:

1. Shopper Relationship Administration:

• Function the lead level of contact for all buyer account administration issues.
• Construct and preserve robust, long-lasting consumer relationships.
• Make sure the well timed and profitable supply of our options in keeping with buyer wants and goals.

      2. Account Progress:

• Develop new enterprise with current purchasers and determine areas of enchancment to fulfill gross sales quotas.
• Collaborate with the gross sales workforce to determine and develop alternatives inside the territory.
• Upsell and cross-sell companies and merchandise to purchasers, maximizing consumer satisfaction and firm income.

      3. Shopper Communication:

• Talk with purchasers recurrently to grasp their wants and guarantee they’re glad with the corporate’s services or products.
• Present purchasers with common experiences on their accounts and progress towards their objectives.

      4. Undertaking Administration:

• Handle tasks inside consumer relationships, working to hold out consumer objectives whereas assembly firm objectives.
• Coordinate with employees members engaged on the identical account to make sure constant service.

       5. Downside-Fixing:

• Deal with consumer complaints or considerations and work to resolve them promptly and successfully.
• Establish and tackle any consumer points and supply well timed options to fulfill consumer expectations.

      6. Reporting and Documentation:

• Hold correct data of discussions or correspondence with purchasers.
• Put together experiences on account standing, together with gross sales experiences, pipeline updates, and forecasts to the administration workforce.

      7. Market and Trade Information:

• Keep up-to-date with trade traits, market actions, and rivals to determine new alternatives for purchasers.
• Share data with purchasers and inside groups to boost service supply.

What You may Have to Succeed:

• Confirmed expertise as an Account Supervisor, Key Account Supervisor, Gross sales Account Supervisor, or related function.
• Expertise in eCommerce and familiarity with cost processors comparable to PayPal, Stripe, and others.
• Demonstrable potential to speak, current, and affect key stakeholders in any respect ranges of a company.
• Expertise delivering client-focused options to buyer wants.
• Confirmed potential to juggle a number of account administration tasks at a time, whereas sustaining sharp consideration to element.
• Glorious listening, negotiation, and presentation talents.
• Sturdy verbal and written communication expertise.

Why Be part of Us:

• Aggressive wage based mostly on expertise.
• Paid holidays.
• Parental go away.
• Workforce retreats.
• Absolutely distant work surroundings.
• Alternative to work with a enjoyable and globalized workforce.