Wednesday, February 12, 2025

18 On-line Chat Agent Jobs You Can Do From Residence

Are you searching for distant chat agent jobs the place you don’t have to speak on the telephone? Maintain studying; this put up has you lined.

Again after I was in faculty, I labored for a telemarketing firm. Whereas the gig itself was versatile and paid nicely, it exhausted me. As a rule, folks didn’t need to converse on the telephone (which I get), so I must take care of their anger, irritation, and many curse phrases and hang-ups.

Over time, I dreaded getting into to work. After faculty, I labored for Medicaid, doing prior authorization for nursing visits and residential medical tools. Once more, I used to be on the telephone for lengthy durations coping with disgruntled suppliers — no enjoyable!

Whereas many work at home jobs are phone-based, the Web has opened up a brand new breed of customer support that doesn’t require being on the telephone.

In truth, dwell customer support chat is changing into more and more in style on daily basis. A few of these on-line chat agent jobs require background data of a particular space, and lots of of them require you to sort a sure variety of phrases per minute, so be sure you learn all the tremendous print earlier than making use of.

18 On-line Chat Agent Jobs You Can Do From Residence18 On-line Chat Agent Jobs You Can Do From Residence

What are the necessities for being a distant chat agent?

To turn into a web based chat agent, most firms require candidates to have a highschool diploma or GED, glorious written communication abilities, and a quick and correct typing velocity. Many firms additionally require at the very least one 12 months of customer support expertise; nonetheless, there are some firms that may rent inexperienced persons with none expertise. You’ll additionally want a pc or laptop computer, a hard-wired, dependable web connection, and a quiet place to do your work.

18 distant chat agent jobs you are able to do from residence

Distant chat agent jobs are in excessive demand. There are normally extra candidates than there are open positions. For those who’re set on being a chat agent, you’ll have to verify with these firms steadily to see if any new openings come up. If they provide electronic mail job alerts, I extremely counsel signing up for them so that you simply don’t miss any new openings.

1. ACD Direct – Brokers

ACD Direct hires unbiased contractors for quite a lot of call-based positions; nonetheless, they’re continuously increasing their choices, they usually might often have non-phone positions. Present brokers will get precedence for the non-phone positions, so that you’ll have to spend a while on the telephone earlier than being eligible for the non-phone gigs. 

  • ACD Direct doesn’t rent within the following states: California, Delaware, Massachusetts, Louisiana, West Virginia, Wyoming, Vermont, or South Dakota. 
  • Should move a legal background verify. 
  • ACD Direct will get a 3.2-star score on Glassdoor.com.

2. Chatdesk – Chatdesk Professional

Chatdesk is a New York-based firm that hires freelance buyer assist brokers to deal with inquiries through social media (Fb, Instagram, Twitter (X), and TikTok), electronic mail, textual content, and chat. Shifts are versatile, and you may work days, nights, and weekends. For these entry-level roles, you’ll want the next:

  • At the least 18 years of age.
  • Wonderful communication abilities and a spotlight to element.
  • Your personal pc and web entry.
  • Chatdesk will get a 4.4-star score on Glassdoor.com.

3. Concentrix – Residence Agent

Concentrix gives enterprise options to all kinds of firms, and typically, they contract with firms that want distant chat brokers. These positions are inclined to fill quick, so that you’ll need to verify with them periodically for openings.

  • On-line chat associates are chargeable for offering primary to advanced buyer and technical assist.
  • Hires in most states within the US, in addition to world places.
  • Based on Certainly, the common pay is at the very least $15.18 per hour; these are W2 roles.
  • Concentrix will get a 4-star score on Glassdoor.com.

4. Foundever – Buyer Service Brokers

Foundever, previously the Sitel Group, hires full-time and part-time W2 workers to offer customer support to manufacturers from across the globe.

  • Many roles embody telephone work, however they do often have chat, electronic mail, and social media positions accessible.
  • The common pay fee is $16-$18 per hour, in line with previous job openings.
  • Foundever hires inexperienced persons with a highschool diploma or GED.
  • Some positions are location-dependent.
  • Foundever will get a 3.8-star score on Glassdoor.com.

5. Guitar Middle – CHAT Agent

Guitar Middle often has full-time distant and hybrid job openings for distant chat and gross sales brokers. These positions are typically location-dependent, and brokers will need to have the next {qualifications}:

  • Candidates should be music lovers and have a ardour for serving to folks.
  • You’ll want a highschool diploma or GED and at the very least two years of expertise.
  • You need to be capable to sort 30 phrases per minute (WPM).
  • Use the key phrase distant whenever you’re looking on their web site.
  • Guitar Middle will get a 3.1-star score on Glassdoor.com.

6. Hopper – Journey Expertise Brokers

Hopper hires full-time brokers with at the very least two years of expertise utilizing a world distribution system (Sabre, Apollo, or Amadeus).

  • On this position, you’ll help clients utilizing electronic mail and chat.
  • Hopper presents a aggressive wage and intensive advantages, together with medical insurance.
  • They rent workers from all around the globe.
  • Hopper will get a 3-star score on Glassdoor.com.

7. InboxDone – Inbox Managers

InboxDone hires US-based freelancers to handle electronic mail, social media, assist desk tickets, and different administrative duties. For these part-time positions, no expertise is required, however you must have glorious communication abilities, be detail-oriented, and have a excessive degree of empathy and emotional intelligence. In these roles, you’ll be able to work from wherever, and also you’ll have a versatile schedule.

  • The beginning pay fee is $17 per hour, plus paid holidays and bonuses.
  • You’ll want to offer your personal laptop computer and web connection.
  • InboxDone will get a 4.9-star score on Glassdoor.com.

8. LiveChat – Help Hero

LiveChat often has distant job openings for assist heroes (chat brokers). The pay fee for this position is unknown.

  • You’ll want quick and correct typing abilities, at the very least 40 WPM.
  • Will need to have an ideal command of the English language.
  • LiveChat, owned by Textual content, receives a 3.9-star score on Glassdoor.com.

9. LiveWorld – Social Media Brokers

LiveWorld hires part-time social media brokers to carry out duties like social media moderation, buyer assist, engagement, and monitoring.

  • Will need to have 2-3 years of expertise in on-line moderation and robust typing abilities.
  • Will need to have the provision to work some nights, weekends, and holidays.
  • I heard from one reader that this place pays minimal wage.
  • LiveWorld will get a 3.7-star score on Glassdoor.com

10. ModSquad – Mods

ModSquad contributors focus on digital engagement, comparable to moderating content material, chatting with clients, managing communities, dealing with buyer assist, and updating social media accounts.

  • On this position, you’ll work as an unbiased contractor.
  • You’ll be able to create your personal schedule and choose the tasks you’re employed on.
  • At the moment, it has contractors in 90 nations around the globe who converse 50 completely different languages.
  • Based on Glassdoor.com, the common pay is $17 per hour.
  • ModSquad will get a 3.2-star score on Glassdoor.com.

Associated Content material: Distant Discussion board and Chat Moderator Jobs

11. OutPLEX – Buyer Service Reps

OutPLEX often hires on-line chat assist brokers within the US, Columbia, and the Dominican Republic. Brokers might have to make telephone calls to resolve points. For these positions, you must:

  • Have the ability to sort 30-50 WPM with zero errors.
  • You’ll want a highschool diploma and a Home windows Working System.
  • Will need to have glorious spelling, grammar, and communication abilities.
  • The common pay is $17 per hour, plus advantages.
  • OutPLEX will get a 4-star score on Glassdoor.com.

12. Robert Half – Buyer Help Brokers

Robert Half is a staffing company that always has distant job openings for buyer assist and social media brokers who deal with inquiries through chat, electronic mail, social media, and textual content. For many jobs, you’ll want glorious communication abilities, consideration to element, and good time administration abilities.

  • Positions are location-dependent.
  • Robert Half has distant non permanent, everlasting, and contract positions.
  • Wage varies based mostly on many elements.
  • Robert Half will get a 3.8-star score on Glassdoor.com.

13. SimplrFlex – Consultants

SimplrFlex hires unbiased contractors to reply assist tickets on-line. No telephone work or interview is required. Simply register for an account, full 10 check tickets to showcase your written communication abilities, after which give them 1-10 days to assessment your software. For those who move the check, you’ll be invited to fill out paperwork and full a legal background verify. With SimplrFlex, you’ll be able to log in anytime to make more money answering tickets. 

  • Doesn’t rent within the following states: CA, IL, MA, NY, UT, VT, WA, or WI.
  • Funds are distributed through PayPal or Venmo.
  • SimplrFlex will get a 3-star score on Glassdoor.com. 

14. Site123 – Gross sales Chat Specialists

Site123 hires US-based distant gross sales chat specialists to help clients through chat and electronic mail. To use for these roles, you’ll have to submit a resume to [email protected].

  • Have to be tech-savvy and perceive the web site builder subject.
  • You want to have confirmed expertise in gross sales and customer support.
  • Have to be educated of social media platforms like Fb, Twitter, and LinkedIn.
  • Site123 will get a 4-star score on Glassdoor.com.

15. SiteStaff – Chat Hosts

SiteStaff hires skilled chat hosts who’re in a position to deal with 3-4 ongoing conversations on the identical time.

  • You should be situated in Denver, Colorado.
  • Should be capable to sort 65-75+ WPM.
  • You need to have glorious punctuation, grammar, and spelling.
  • Bonus factors should you’re bilingual.
  • SiteStaff will get a 3.3-star score on Glassdoor.com.

16. The Trevor Mission – Chat and Textual content Counselors

The Trevor Mission is a useful resource for LGBTQ youth who want emotional assist. They rent on-line chat and textual content counselors to assist LGBTQ youth across the clock.

For these positions, you need to:

  • Have glorious, quick, and assertive communication abilities.
  • They rent in america and Mexico and are open 24/7, twelve months a 12 months.
  • These are W2 positions that include advantages.
  • The Trevor Mission will get a 2.5-star score on Glassdoor.com.

17. Wayfair – Chat Gross sales Brokers

Wayfair hires distant employees from the US, Canada, Germany, India, Poland, the UK, China, and Eire. For these distant chat jobs, you’ll want:

  • Typing velocity of 45 WPM.
  • Two years of gross sales or service expertise.
  • Have to be comfy working in a fast-paced setting, dealing with a number of chat messages directly.
  • The place comes with hourly pay and month-to-month bonuses, and your tools is offered.
  • Wayfair will get a 2.9-star score on Glassdoor.com.

18. Upwork – Chat Help Specialist Jobs

Upwork is a contract market the place freelancers can join with firms that want their abilities. With Upwork, you’ll be able to create a profile that showcases your abilities and experience, and you can even browse freelance assignments on the positioning and submit bids for gigs that you simply’d prefer to work on.

One chat agent job I discovered was for a chat agent to reply questions on insurance coverage through textual content, electronic mail, and thru their app, and the pay fee was $12.50-$22.00 per hour.

Upwork does cost a payment for utilizing their platform, and charges might be seen under:

  • $0-$500 in earnings – 20% service payment
  • $500.01-$10,000 in earnings – 10% service payment
  • $10,000.01 or extra in earnings – 5% service payment

Since Upwork isn’t the hiring firm, make sure to educate your self on widespread work at home scams. It’s best to by no means pay for tools (check-cashing rip-off), purchase present playing cards, settle for funds off of Upwork, or give out private data. Learn these rip-off prevention ideas earlier than getting began on the platform.

Young woman working her chat agent job from homeYoung woman working her chat agent job from home

Different methods to search out on-line chat jobs

For those who’re shopping the net and see {that a} web site has a dwell chat agent field operate, look on their profession web page and see in the event that they rent distant chat brokers. Some firms use third-party employers to fill their chat agent positions, however others rent in-house. Some chat agent features are automated by means of synthetic intelligence (AI), nevertheless it’s value exploring to see if the corporate may be hiring. You’ll be able to normally discover a hyperlink to the corporate’s profession web page of their web site’s footer.

Different avenues to discover are enterprise course of outsourcing (BPOs) and staffing web sites like Daring Enterprise, ConduentKelly ProvidersRandstad, and Adecco. Not solely have they got distant job openings, however you can even discover these one-off job alternatives for chat assist brokers.

Are you able to tolerate slightly telephone work?

For those who’re searching for extra chat agent jobs, try FlexJobs – they’ve many choices. Simply just remember to completely learn the job description. Many dwell chat agent jobs require telephone assist, so should you’re towards being on the telephone, you’ll need to make sure that the place is 100% on-line chat, electronic mail, and social media.

In case you are OK answering some inbound telephone calls, firms like 5CAAmazonAppleNexRepOmni InteractionsSmith.aiSupportNinja, and Wrrk provide residence chat jobs that mix telephone, electronic mail, chat, and social media work.

Receives a commission for sexting?

One phrase of warning: telephone actresses’ chat agent jobs are intercourse chat operator jobs. I need you to know what you’re making use of for should you run throughout these job postings. I don’t cowl this chance or telephone intercourse jobs on the positioning. For those who’re excited about working from residence as a chat intercourse operator, WAH Adventures has a listing of hiring firms.

Greatest on-line chat assist jobs

For those who’re nonetheless not discovering your dream on-line chat job, verify to see should you can join job alerts out of your favourite firms and job boards. This fashion, you’ll be the primary to find out about present chat job openings.

As extra firms go surfing with their companies, extra distant chat agent jobs will turn into accessible, and I’ll proceed to replace this listing as new ones pop up.

Make sure you join our e-newsletter, the place we share different on-line chat jobs that we discover!

Do you may have a distant chat assist job? Which firm do you’re employed for? Drop us a be aware; we’d love to listen to from you!

Initially printed January 21, 2015. Content material up to date January 2025.


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