Thursday, February 13, 2025

Distant Short-term Bilingual Buyer Service Consultant (Spanish) at eSalon

eSalon is an LA-based magnificence model, creating customized residence hair coloration from scratch for every one in every of our shoppers. We’re a 10x winner of Attract’s Finest Hair Shade, and we have customized crafted over 310,000 distinctive coloration variations to date.

We’re hiring a Short-term Bilingual Buyer Service Consultant (English & Spanish) to affix us in offering excellent buyer assist to our quickly rising consumer base. We’re on the lookout for compassionate and persuasive people who’ve an distinctive means of connecting with individuals. That skillful means you’ll be able to join with clients and switch issues round is what we’re on the lookout for to scale back consumer churn, in addition to collect consumer insights about our merchandise, providers, and buyer satisfaction.

It is a short-term place, estimated to final although the tip of Could 2025, with the potential of full time employment primarily based on efficiency and enterprise wants. You’d be employed on by eSalon’s staffing associate, Apple One. Whereas the position is absolutely distant, it’s most popular you might be primarily based within the LA space for infrequent coaching and firm occasions. You have to have availability to work a constant schedule, Monday via Friday, 8AM-5PM PST. The hourly charge is $18 with the choice of occasional extra time.

  • Present customer support by way of telephone, e-mail, and chat.
  • Use consultative gross sales abilities to evaluate consumer objectives, educate them on the advantages of eSalon, suggest a personalized eSalon answer, and save shoppers from discontinuing service.
  • Preserve a passable degree of productiveness and buyer satisfaction. Meet and exceed particular person objectives.
  • Retain shoppers in accordance with firm necessities and buyer wants.
  • Doc consumer interactions precisely.
  • Talk ongoing retention exercise and progress.
  • Reply to shoppers and critiques via Social Media.
  • Mission professionalism and work cooperatively with different departments and search additional recommendation and steering when crucial.

Necessities

  • Wonderful written and oral communication with native degree fluency in English and Spanish.
  • 1+ years customer support or name heart expertise (ideally with an emphasis on retention gross sales).
  • Expertise promoting in an answer or service surroundings with prime notch telephone presentation abilities.
  • Lively expertise using CRM methods to doc each day calls, conferences, and exercise is required.
  • Have to be organized, self-motivated, pushed, and have an urge for food to succeed.
  • Constant monitor document of retaining a excessive share of shoppers.
  • Wonderful writing abilities.
  • Secure work historical past.
  • Will need to have a secure web pace of at the very least 50MB.
  • Extremely motivated & energetic.
  • Expertise with Zendesk a plus.
  • Versatile and in a position to thrive in quick paced, excessive progress surroundings.
  • Have to be out there Monday – Friday, 8AM-5PM PST.
  • Have to be primarily based in the US.
  • Have to be licensed to work within the US for any employer.

Advantages

  • $18 / Hour
  • Totally Distant place with tools supplied
  • Complementary eSalon merchandise

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