Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2
Function Overview:
We’re in search of a Gross sales Staff Lead to supervise, coach, and encourage a workforce of 6-8 inbound gross sales representatives. This function blends workforce management, operational oversight, and hands-on teaching to make sure distinctive service supply, drive workforce efficiency, and resolve operational challenges. The best candidate thrives in a dynamic atmosphere, excels in fostering workforce progress, and has a confirmed observe file in managing inbound gross sales groups.
Firm Overview:
We’re a forward-thinking staffing company partnering with modern firms that prioritize distinctive buyer care and operational excellence. Our purchasers embrace organizations devoted to offering significant, personalised companies to their prospects throughout life’s most vital moments.
Function Overview:
We’re in search of a Gross sales Staff Lead to supervise, coach, and encourage a workforce of 6-8 inbound gross sales representatives. This function blends workforce management, operational oversight, and hands-on teaching to make sure distinctive service supply, drive workforce efficiency, and resolve operational challenges. The best candidate thrives in a dynamic atmosphere, excels in fostering workforce progress, and has a confirmed observe file in managing inbound gross sales groups.
Key Obligations:
Staff Management and Improvement
- Conduct common 1:1s to offer suggestions, handle challenges, and help workforce progress.
- Evaluate calls, texts, and electronic mail follow-ups to offer actionable insights for enchancment.
- Help in hiring, onboarding, and coaching new workforce members successfully.
- Foster a workforce tradition of accountability, first-class hospitality, and steady enchancment.
Operational Excellence
- Oversee day-to-day operations, making certain easy workflows and no missed alternatives.
- Observe and analyze efficiency metrics to take care of a excessive win price and low error charges.
- Establish and handle operational challenges promptly, working cross-functionally to implement options.
Gross sales Efficiency Enchancment
- Coach workforce members to shut offers successfully, driving increased win charges month over month.
- Prepare the workforce on gross sales frameworks, methods, and finest practices.
- Conduct common name critiques to rejoice successes and determine areas for enchancment.
Information-Pushed Choice-Making
- Generate and keep day by day, weekly, and month-to-month efficiency stories.
- Use key metrics and traits to information choices and align methods with enterprise objectives.
{Qualifications}:
- Confirmed expertise main and creating gross sales groups in inbound, call-based, B2C gross sales environments. (Required)
- Not less than 5 years of expertise in gross sales with 2+ years in a workforce administration function. (Required)
- Primarily based in LATAM (Required)
- Demonstrated skill to drive workforce engagement, enhance efficiency, and obtain gross sales targets.
- Distinctive organizational and operational administration expertise.
- Robust analytical expertise with expertise utilizing knowledge to tell decision-making.
- A customer-first mindset with a dedication to delivering distinctive service.
Why Be part of Us?
This function presents the chance to make a major influence inside a rising workforce. You may have the possibility to form the way forward for the gross sales operation whereas supporting a workforce devoted to delivering distinctive outcomes. If you’re pushed by management, data-driven decision-making, and a dedication to excellence, we’d love to listen to from you!