When you’ve got wonderful operational and problem-solving expertise or have labored with any sort of paid promoting, this may be an incredible long-term match for you with very excessive development potential.
As Head of Operations at MediaBuyer.com, you may personal crucial enterprise operations whereas making certain distinctive buyer experiences and constructing the operational spine to scale to a whole bunch of lively shoppers. You’ll change into a really excessive worth “connector” within the paid adverts business – collaborating with among the greatest advert expertise on the earth to assist manufacturers maximize their attain and impression.
Should you’re , please ship your resume together with a brief video highlighting your favourite superhero or film character and explaining the primary cause behind your selection.
YOU MUST have these expertise:
- Expertise constructing and optimizing operational programs and processes
- Potential to prioritize and set up a number of tasks
- Expertise with paid promoting (Google/YouTube, Meta, TikTok, and many others)
- Previous expertise managing a number of high-end shoppers, ideally for on-line companies
- Good written and verbal communication expertise
- Excessive consideration to element
Preferable:
- Previous expertise working adverts or hiring/managing media consumers
- Acquainted with normal recruiting practices
- Construct and optimize the operational spine wanted to scale to 100+ lively shoppers and ship the very best stage of expertise to prospects
- Deal with core enterprise operations, together with crew coordination, course of optimization, vendor and shopper relationships, and billing.
- Collaborate with management crew to outline and execute strategic initiatives for scaling operations and enhancing buyer satisfaction.
- Create documentation, SOPs and playbooks for ongoing improved effectivity and scaling operations
- Monitor and enhance key buyer success metrics
- Establish and implement effectivity enhancements throughout the client success
Consumer Success:
- Personal the end-to-end shopper expertise from onboarding to ongoing Rolls-Royce stage concierge assist
- Handle day by day communication with shoppers and crew, primarily written communication by way of Slack (minimal conferences)
- Lead shopper calls with management crew, together with kick-off calls, and month-to-month efficiency evaluations
- Interface with our neighborhood and Media Purchaser expertise to assist them when wanted
We’re very near scale mode at our firm, so there may be very excessive potential for development and impression right here. We carry on manufacturers that you’ve in all probability heard of already. We serve well-known manufacturers, together with massive superstar influencers, main commerce manufacturers, and other people you see on TV or promoting on TV.
Should you’re seeking to work with thrilling and impactful on-line companies that contribute helpful merchandise & companies to humanity, we acquired them. As we scale, you may have the chance to construct groups and form our firm’s operations whereas rising alongside business leaders.
We’re 100% distant.
You can be sorted and a part of our on-line tight-knit household. There may be additionally vital potential for profession development, and we provide profit-sharing with core crew members. Our crew leaders began in assist roles, and we prioritize selling and hiring from inside! We rent based mostly on tradition first, capability to be taught a quick second, and expertise final.
Imaginative and prescient
We’re constructing essentially the most clear and merit-based media purchaser market on the internet. Although our final mission is to rework promoting right into a power for good by uniting purpose-driven manufacturers with confirmed media consumers who can assist them develop.
This position begins part-time with clear transition to full-time.